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Your job search results: 35 Jobs Found
Your job search results:
35
Jobs Found
Community Support Worker- Driving Required
Title: Community Support Worker
Location: Chippenham
Salary: £13.25 - £18.00 per hour, paid travel time 40p per mile
Are you passionate about making a genuine difference in people's lives? Do you thrive in a fast-paced and rewarding environment where every day brings new challenges and opportunities to learn and grow? If so, we invite you to become a vital member of our dedicated healthcare team as a Community Healthcare Assistant.
Required:
- Kind, caring, compassionate individual
- Driving licence
- UK work authorisation
Main Duties and Responsibilities include:
- When required liaise with Social Workers, District Nurses and other agency professionals within the multidisciplinary team.
- Contribute towards communicating changes of requirements.
- Ensure that you work within the company policies and procedures.
- Attending training and expanding your personal development
- Assist customers as appropriate with their personal needs, such as dressing, washing, meal preparation and access to their community as detailed in the Care Plan.
- When working within a customer’s home setting you may be assisting customers with, or where necessary carry out light housework, such as dusting, sweeping/ vacuuming carpets, living rooms/ kitchens/ bathrooms and toilets, polishing furniture using dusters/ mops/ equipment, washing and ironing clothing and bed linen, preparing and cooking a meal.
- Following the outcome focused model, encourage customers to undertake personal care and tasks which they are capable of, recognising that their abilities may change, in some circumstances, on a day-to-day basis
Being Part of Retain Healthcare, you will benefit from:
- 28 Days Annual Leave
- WEEKLY PAY
- Employee assistance program
- FLEXIBLE hours - part time or full time, with a range of shifts including days and nights.
- FREE uniform
- Paid training
- DBS Rebate Reimbursement
- Enhanced Bank Holiday pay
- Free blue light card
- Retain Rewards - local discounts
Live - In Carer
CARING FOR LIVES IN 25
Job Title: Live-in Carer (Female Preferred) – Multiple Positions Available
Location: Wiltshire and Surrounding Areas
Salary: £840 - £1050 per week
Please note: We do not offer Certificate of Sponsorship for these roles.
About Retain Healthcare
We are a leading provider of high-quality home care services, dedicated to supporting individuals to live independently and safely within their own homes. Built on a foundation of family values, we have been providing exceptional care for over 30 years. Our commitment to continuous improvement is reflected in our core values:
- Retaining Quality: Delivering exceptional care that consistently meets the highest standards.
- Retaining Independence: Empowering individuals to maintain their independence and dignity.
- Retaining Staff: Investing in our dedicated team through ongoing training and support.
- Retaining Skills: Continuously developing and enhancing our care expertise.
We are seeking compassionate, dedicated, and experienced Live-in Carers to join our growing team. You will provide personalized care and support to individuals with a range of needs and health conditions in the comfort of their own homes throughout Wiltshire and surrounding areas.
The carer will ensure the client's well-being, safety, and comfort while promoting independence and dignity. This role requires someone who can live on-site, providing 24-hour care and companionship
Key Responsibilities:
- Providing personal care assistance, including assistance with bathing, dressing, and toileting.
- Preparing meals and assisting with feeding.
- Medication administration and monitoring.
- Light housekeeping duties, such as laundry, cleaning, and meal preparation.
- Providing companionship and emotional support.
- Assisting with shopping, errands, and social activities.
- Supporting the client to maintain their social and recreational interests.
- Accurate record-keeping and communication with the care team.
- Ensuring the client's safety and security within the home.
- Proven experience as a Live-In Care Assistant (minimum 1 year)
- Availability to attend in person 5 days of mandatory induction training in Cheltenham, Salisbury, or Chippenham .
- Availability to work at the client's home on a 2-week on, 2-week off basis.
- Excellent communication and interpersonal skills.
- Compassionate, empathetic, and patient nature.
- Ability to work independently and with initiative.
- Commitment to providing high-quality, person-centered care.
- Driving Licence
- DBS update service
- Relevant qualifications (Care Certificate, NVQ Level 2/3 in Health and Social Care)
- Experience in supporting individuals in Live-In settings
- Competitive rates of pay (£840 - £1050 per week)
- 2 weeks on, 2 weeks off work pattern
- Ongoing training and development opportunities
- Employee Assistance Programme
- Pension scheme
- Weekly Pay
- 28 days Annual Leave
- FREE uniform
- PAID training
- Blue light and Lifestyle discount cards
- Recommend a friend bonus of up to £250 per introduction
Alternatively, you can submit your CV outlining your relevant experience to recruitment@retainhealthcare.co.uk
Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.
Care Assistant- Must Drive
CARING FOR LIVES IN 25
Title: Community Healthcare Assistant
Location: Cheltenham
Salary: £12.30 - £18.00, paid travel time 40p per mile
Retain Healthcare is a leading provider of healthcare services, dedicated to delivering high-quality care to the individuals in their own homes. We believe in empowering our clients to live independently and safely, and our team members play a vital role in achieving this goal. At this time, we cannot provide a CoS.
Key Responsibilities:
- Assisting with personal care tasks such as bathing, dressing, and feeding.
- Administering medications as directed.
- Providing companionship and emotional support.
- Supporting individuals in activities of daily living, such as meal preparation and housekeeping.
- Working collaboratively with other healthcare professionals involved in their care.
- Relevant qualifications or experience in healthcare desired but not essential.
- A valid driving licence and access to a reliable vehicle essential.
- Excellent communication and interpersonal skills.
- Compassionate and empathetic nature.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Paid training and free uniform.
- DBS rebate reimbursement.
- A supportive and inclusive work environment.
- Weekly pay
- Full time or part time hours available.
- The chance to make a positive difference in the lives of others.
Healthcare Assistant- Must Drive
CARING FOR LIVES IN 25
Title: Community Care Assistant
Location: Bath
Salary: £12.85 - £18.00, paid travel time 40p per mile
‘The only way to do great work is to love what you do. If you haven’t found it yet, then Retain Healthcare has the answer’
Are you looking for something different? Retain Healthcare is developing a new model of care and support to people living at home in your community. This is an opportunity for the right person to shape and develop a new service and deliver care that provides improved quality of life to those who need you most.
Being Part of Retain Healthcare, you will benefit from:
- weekly pay
- Employee assistance program
- 28 days annual leave
- Full time Mental Health First Aiders who are there for you when you need them
- FLEXIBLE hours - part time or full time, with a range of shifts including days and nights.
- FREE uniform, DBS Rebate Reimbursement
- Enhanced Bank Holiday pay
- Free blue light card
Requirements:
- A kind, approachable, caring and passionate individual
- Drivers licence
- Your own car
- Willingness to learn and make a difference
- Available 7am-2pm or 4pm-10pm
- When required liaise with Social Workers, District Nurses and other agency professionals within the multidisciplinary team.
- Contribute towards communicating changes of requirements.
- Ensure that you work within the company policies and procedures.
- Attending training and expanding your personal development
- Assist customers as appropriate with their personal needs, such as dressing, washing, meal preparation and access to their community as detailed in the Care Plan.
- When working within a customer’s home setting you may be assisting customers with, or where necessary carry out light housework, such as dusting, sweeping/ vacuuming carpets, living rooms/ kitchens/ bathrooms and toilets, polishing furniture using dusters/ mops/ equipment, washing and ironing clothing and bed linen, preparing and cooking a meal.
- Following the outcome focused model, encourage customers to undertake personal care and tasks which they are capable of, recognising that their abilities may change, in some circumstances, on a day-to-day basis
Being a part of this gives you access to training and personal development that is both innovative and career changing. You will be leading the way in shaping the future of Social Care and developing the next generation of Care Professionals. ‘Feel proud to work in Social Care’
Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.
Care Assistant
CARING FOR LIVES IN 25
Title: Community Support Worker
Location: Salisbury
Salary: £13.25 - £18.00, paid travel time 40p per mile
Being a part of this gives you access to training and personal development that is both innovative and career changing. You will be leading the way in shaping the future of Social Care and developing the next generation of Care Professionals. ‘Feel proud to work in Social Care’
We are looking for Community support workers who can drive and are willing to provide care to individuals in their own home!
CoS not provided.
Benefits:
- 28 Days Annual Leave
- Employee assistance program
- Guaranteed Hours available
- FREE uniform, training and DBS Rebate Reimbursement
- Enhanced Bank Holiday pay
- Weekly pay
- Retain Rewards - local discounts
- Access to “Blue Light Card”
Requirements:
- A kind, approachable, caring and passionate individual
- Drivers licence
- Your own car
- Willingness to learn and make a difference
- When required liaise with Social Workers, District Nurses and other agency professionals within the multidisciplinary team.
- Contribute towards communicating changes of requirements.
- Ensure that you work within the company policies and procedures.
- Attending training and expanding your personal development
- Assist customers as appropriate with their personal needs, such as dressing, washing, meal preparation and access to their community as detailed in the Care Plan.
- When working within a customer’s home setting you may be assisting customers with, or where necessary carry out light housework, such as dusting, sweeping/ vacuuming carpets, living rooms/ kitchens/ bathrooms and toilets, polishing furniture using dusters/ mops/ equipment, washing and ironing clothing and bed linen, preparing and cooking a meal.
- Following the outcome focused model, encourage customers to undertake personal care and tasks which they are capable of, recognising that their abilities may change, in some circumstances, on a day-to-day basis
‘The only way to do great work is to love what you do. If you haven’t found it yet, then Retain Healthcare has the answer’
Are you looking for something different? Retain Healthcare is developing a new model of care and support to people living at home in your community. This is an opportunity for the right person to shape and develop a new service and deliver care that provides improved quality of life to those who need you most.
Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.
Healthcare Assistant
CARING FOR LIVES IN 25
Title: Community Healthcare Assistant
Location: Chippenham, Calne, Trowbridge, Devizes
Salary: £13.25 - £18.00, paid travel time 40p per mile
Are you passionate about making a genuine difference in people's lives? Do you thrive in a fast-paced and rewarding environment where every day brings new challenges and opportunities to learn and grow? If so, we invite you to become a vital member of our dedicated healthcare team as a Healthcare Assistant.
Required:
- Driving licence
- Kind, caring, compassionate individual
- UK work authorisation
*Cos Not Provided
Main Duties and Responsibilities include:
- When required liaise with Social Workers, District Nurses and other agency professionals within the multidisciplinary team.
- Contribute towards communicating changes of requirements.
- Ensure that you work within the company policies and procedures.
- Attending training and expanding your personal development
- Assist customers as appropriate with their personal needs, such as dressing, washing, meal preparation and access to their community as detailed in the Care Plan.
- When working within a customer’s home setting you may be assisting customers with, or where necessary carry out light housework, such as dusting, sweeping/ vacuuming carpets, living rooms/ kitchens/ bathrooms and toilets, polishing furniture using dusters/ mops/ equipment, washing and ironing clothing and bed linen, preparing and cooking a meal.
- Following the outcome focused model, encourage customers to undertake personal care and tasks which they are capable of, recognising that their abilities may change, in some circumstances, on a day-to-day basis
Being Part of Retain Healthcare, you will benefit from:
- Employee assistance program
- 28 Days Annual Leave
- FLEXIBLE hours - part time or full time, with a range of shifts including days and nights.
- Paid training
- DBS Rebate Reimbursement
- Enhanced Bank Holiday pay
- Free blue light card
- Weekly pay
- Retain Rewards - local discounts
Care Assistant
CARING FOR LIVES IN 25
Title: Community Care Assistant
Location: Fairford
Salary: £14.30 - £15.00 per hour, paid travel time 40p per mile
Are you passionate about making a genuine difference in people's lives? Do you thrive in a fast-paced and rewarding environment where every day brings new challenges and opportunities to learn and grow? If so, we invite you to become a vital member of our dedicated healthcare team as a Healthcare Assistant.
Required:
- Kind, caring, compassionate individual
- Driving licence and access to own car
- UK work authorisation
C.O.S not provided.
Main Duties and Responsibilities include:
- When required liaise with Social Workers, District Nurses and other agency professionals within the multidisciplinary team.
- Contribute towards communicating changes of requirements.
- Ensure that you work within the company policies and procedures.
- Attending training and expanding your personal development
- Assist customers as appropriate with their personal needs, such as dressing, washing, meal preparation and access to their community as detailed in the Care Plan.
- When working within a customer’s home setting you may be assisting customers with, or where necessary carry out light housework, such as dusting, sweeping/ vacuuming carpets, living rooms/ kitchens/ bathrooms and toilets, polishing furniture using dusters/ mops/ equipment, washing and ironing clothing and bed linen, preparing and cooking a meal.
- Following the outcome focused model, encourage customers to undertake personal care and tasks which they are capable of, recognising that their abilities may change, in some circumstances, on a day-to-day basis
Being Part of Retain Healthcare, you will benefit from
- 28 Day Annual Leave
- FLEXIBLE hours - part time or full time, with a range of shifts including days and nights.
- Guaranteed Hours available
- FREE uniform
- Paid training
- DBS Rebate Reimbursement
- Enhanced Bank Holiday pay
- Free blue light card
- Weekly pay
- Easy online application
- Gloucestershire – CQC – Outstanding for Well Led
Healthcare Assistant-Driver
CARING FOR LIVES IN 25
As a Care Worker for Retain Healthcare, the main purpose of the position is to provide care and support to all of customers, (both individuals and families assessed as being in need of assistance).
You will enable customers to maintain their independence and quality of life in their own homes.
Our services are customer led, and we support our customers to achieve their personal outcomes, by using an outcome focused approach.
Requirements:
- A kind, approachable, caring, and passionate individual
- Drivers licence
- Own a car
- A desire to provide quality care and make a difference in the lives of others
- Available between 7am-2pm or 4pm-10pm
Benefits:
- Get paid - for all travel,visits & training
- Flexible hours both full and part time with a range of shift patterns
- 40p per mile for travel
- Weekly pay
- All training provided is endorsed by Skills for Care through our training company Retain Skills
- Access to Mental Health First Aiders
- Free Lifestyle card
- Access to a vehicle when yours is off the road
- Blue Light card
- Lifestyle discount card
- DBS Rebate Reimbursement
- Potential to progress your career further with employment opportunites and Diplomas.
- When required liaise with Social Workers, District Nurses and other agency professionals within the multidisciplinary team.
- Contribute towards communicating changes of requirements.
- Ensure that you work within the company policies and procedures.
- Attending training and expanding your personal development
- Assist customers as appropriate with their personal needs, such as dressing, washing, meal preparation and access to their community as detailed in the Care Plan.
- When working within a customer’s home setting you may be assisting customers with, or where necessary carry out light housework, such as dusting, sweeping/ vacuuming carpets, living rooms/ kitchens/ bathrooms and toilets, polishing furniture using dusters/ mops/ equipment, washing and ironing clothing and bed linen, preparing and cooking a meal.
- Following the outcome focused model, encourage customers to undertake personal care and tasks which they are capable of, recognising that their abilities may change, in some circumstances, on a day-to-day basis
Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.
Care Coordinator
Title: Care Co-ordinator (Homecare)
Location: Cheltenham
Contracted Hours: 40 hours per week, Monday to Friday, 8:30am – 5:00pm (30-minute unpaid break)
Salary: £25396.80 per annum bonus
About Us:
Retain Healthcare is an experienced, dynamic, and forward-thinking health and social care provider. We offer temporary and permanent recruitment solutions to healthcare establishments and individuals with diverse support needs within their own homes across the South West. With branches in Cheltenham, Chippenham, Salisbury, and Bournemouth, we are the agency of choice for many providers in the local area. Retain Healthcare has grown by reputation to become the go-to provider.
The Role:
As a Care Coordinator you will be required to ensure the smooth running of the CQC Regulated branch supporting individuals in their own homes maintaining its excellent reputation, seek new opportunities, ensuring that the care and coordinating team follow company policies as well as national and local guidance.
Main Duties and Responsibilities:
- To ensure the branch continues to grow and develop its homecare service.
- Work alongside the Registered Manager to drive the team and branch towards achieving weekly KPIs. Key areas of focus will include optimizing new staff recruitment, increasing the number of client packages, and developing our private funding customer base.
- Ensure that the coordinating team create travel effective rotas in advance and that customers have a consistent high-quality service from people they know.
- Effectively manage team rosters, matching skills to specific client requirements.
- Report and record any safeguarding concerns to the Branch Manager.
- Attend training and expand your personal development, you will need to have the ability to use reflective practice and that learning logs are completed so that lessons can be learnt and improve overall service delivery for the branch
- Approve and keep a record of holidays and ensure there is appropriate staffing levels to ensure capacity.
- Monitor sickness and absence of staff and work with staff to improve where their attendance is below the expected standard.
- You will need to ensure that the homecare service works in an outcome focus way that is person centred to the individual customer. Ensuing that support plans a written to a high standard and that risk assessments are carried out and reviewed in line with the company’s policy. Mentoring to staff responsible for care plans and risk assessments on how this should be carried out.
The Ideal Candidate Will Have:
- Relevant experience in similar role (ideally with NVQ Level 3 in Social Care)
- A full UK Driving License
- Strong system proficiency and local area knowledge
- A self-motivated and ambitious mindset
- Exceptional communication skills
- Excellent organization and attention to detail
- Competence with IT systems, Microsoft Office, and databases
- The proven ability to manage and meet tight deadlines
Retain Offers:
- Join a dynamic, collaborative, and expanding team where your contributions are valued.
- Enjoy free parking and our commitment to helping you maintain a healthy work-life balance.
- We invest in your future with training and competitive pay.
- Your birthday off and a company pension scheme.
- Access exclusive discounts via the Blue Light Card and wellbeing support through our Employee Assistance Program.
Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.
Female Care Assistant
CARING FOR LIVES IN 25
Title: Community Care Assistant
Location: Bath
Salary: £14.30 - £15.00 per hour, paid travel time 40p per mile
Are you passionate about making a genuine difference in people's lives? Do you thrive in a fast-paced and rewarding environment where every day brings new challenges and opportunities to learn and grow? If so, we invite you to become a vital member of our dedicated healthcare team as a Healthcare Assistant.
Required:
- Kind, caring, compassionate individual
- UK Driving Licence
- available to work between 7am till 2pm or 4pm till 10pm
Main Duties and Responsibilities include:
- When required liaise with Social Workers, District Nurses and other agency professionals within the multidisciplinary team.
- Contribute towards communicating changes of requirements.
- Ensure that you work within the company policies and procedures.
- Attending training and expanding your personal development
- Assist customers as appropriate with their personal needs, such as dressing, washing, meal preparation and access to their community as detailed in the Care Plan.
- When working within a customer’s home setting you may be assisting customers with, or where necessary carry out light housework, such as dusting, sweeping/ vacuuming carpets, living rooms/ kitchens/ bathrooms and toilets, polishing furniture using dusters/ mops/ equipment, washing and ironing clothing and bed linen, preparing and cooking a meal.
- Following the outcome focused model, encourage customers to undertake personal care and tasks which they are capable of, recognising that their abilities may change, in some circumstances, on a day-to-day basis
Being Part of Retain Healthcare, you will benefit from:
- Employee assistance program
- Full time Mental Health First Aiders who are there for you when you need them
- Having your own dedicated coordinator who will ensure you have the work you want and that you have everything you need to be successful in your role
- Local training and your own career development pathway endorsed by Skills for care. City and Guilds
- FLEXIBLE hours - part time or full time, with a range of shifts including days and nights.
- Guaranteed Hours available
- FREE uniform
- Paid training
- DBS Rebate Reimbursement
- Enhanced Bank Holiday pay
- Free blue light card
- Weekly pay
- Easy online application
- Gloucestershire – CQC – Outstanding for Well Led
- Retain Rewards - local discounts
Registered Manager
Job Title: Registered Manager – Domiciliary and Complex Care
Reports to: Head of Homecare
Location: Chippenham (covering Chippenham & Bath)
Salary: £38,000 – £40,000 Performance Bonus
About the Role
We are looking for an experienced and driven Registered Manager to lead our Chippenham and Bath services. Retain Healthcare is a dynamic and expanding homecare provider, delivering high-quality care in the community — from 30-minute visits to 24-hour complex care packages.
As Registered Manager, you will oversee all aspects of service delivery, compliance, business development, and team leadership. You will play a pivotal role in building relationships with local authorities, NHS teams, and private clients while maintaining the highest standards of care and operational excellence.
Key Responsibilities
Business Growth & Compliance
- Lead and develop the branch, with a focus on sustainable growth in both commissioned and private markets.
- Ensure all services meet CQC standards and align with the Care Act and other relevant legislation.
- Monitor and exceed KPIs, including recruitment targets, package growth, and private customer acquisition.
- Build, support, and inspire a high-performing team of Coordinators and Care Staff.
- Ensure effective rota planning that promotes continuity of care and travel efficiency.
- Oversee the recruitment process following safer recruitment and values-based guidelines.
- Conduct regular supervisions and annual appraisals; manage underperformance proactively and in line with policy.
- Foster excellent relationships with clients and their families, ensuring exceptional customer service.
- Communicate effectively with external partners, including local authority commissioning teams and health professionals.
- Uphold GDPR standards and act as the branch’s Data Protection Lead.
- Maintain accurate, professional, and non-opinionated records.
- Ensure social media and branch communications adhere to marketing and branding guidelines.
- Lead on complaint resolution and disciplinary matters where necessary.
What We’re Looking For
The ideal candidate will demonstrate:
- Previous experience as a Registered Manager within a domiciliary or complex care setting.
- Strong understanding of CQC’s Single Assessment Framework and Care Certificate standards.
- Proven leadership and people management skills.
- Knowledge of local care markets and competitor benchmarking.
- Financial acumen – experience managing budgets and hitting performance targets.
- Excellent communication and interpersonal skills, with a proactive and resilient approach.
- Competitive salary of £38,000 – £40,000 per year
- Performance-based bonus scheme
- Company mobile phone and laptop
- 25 days annual leave your birthday and bank holidays
- Pension scheme
- Full support from our in-house recruitment and temporary staffing teams
If you're a passionate leader committed to delivering outstanding care and ready to drive growth in a supportive and forward-thinking organisation, we’d love to hear from you.
Retain Healthcare Ltd
Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.
Registered Manager
Title: Registered Manager – Domiciliary and Complex Care
Reports to: Head of Homecare
Location: Chippenham
Salary: Competitive
A vacancy exists within Retain Healthcare for the Registered Manager for our Chippenham and Bath service; we are a dynamic homecare provider offering individuals support within their own homes from 30 minutes to 24-hour care. This role will include building relationships with local authorities, social care and health community teams as well as developing the private market.
The main priority of this role is to ensure growth is maintained and targets are met and exceeded. The Registered Manager will look to develop their own team of coordinators and customers.
As a leading provider of community care in the Wiltshire area, no two days are the same. This is a fast-paced responsive role based at our Chippenham office, so you need to be well organised, resilient and have excellent interpersonal skills.
You are also supported from our own in-house recruitment and agency team supplying temporary and permanent staffing.
Main Duties and Responsibilities
• To ensure the branch continues to grow and develop its community and safer independence service.
• To ensure coordinators and the branch overall hit their weekly KPI, covering areas such as the recruitment of new staff, number of packages taken on and the development of our private funding customer base
• Have a strong working knowledge of the Care Act and working to CQC guidelines / legislation.
• Ensure that you and the team work together to create travel effective rotas in advance and that customers have a consistent high-quality service from people they know.
• Monitor candidate applications and that all new staff are recruited using safer recruitment guidelines. Ensure staff are recruited through our values-based recruitment procedures and that they are suitable to support vulnerable people.
• Ensure the branch keep effective relationships with the staff, understand their work requirements. Ensure the team roster effectively, skill matching to specific needs are managed effectively.
• You will be responsible for ensuring all staff supervisions and annual appraisals happen in the branch in line with company policy
• You will deal with any staffing issues and support them appropriately, talking to them about performance concerns raised as they arise. You need to manage poor performance in line with company policy and ACAS guidelines.
CONTACTS & COMMUNICATIONS
• Have strong communication and leadership skills and be able to build sound relationships with all our customers
• Excellent customer service skills, nothing is too much trouble for our customers and the ability to make them feel important to us is key to a successful branch
• Build strong relationships with staff and work to our staff retention strategy, showing appreciation and recognition for the work that they do.
• Ensuring that records and legible, accurate, non-opinionated and to a good standard
• Ensure social media is up to date for your branch and meets our advertising guidelines
• Be the lead for GDPR for the branch
• Oversee disciplinaries and performance improvement plans where necessary.
COMPETENCIES
The holder of this post should be able to demonstrate:
• The branch and you, maintain integrity when dealing with matters of Customer confidentiality
• A willingness to undertake training to develop new skills
• A willingness to operate flexibility and to be accountable
• The ability to work without supervision while adhering to company policies
• An understanding of the needs of our Customers
• An understanding of our competitors, their pay and charge rates / incentives.
• Keep up to date on legislation and regulations
• Have Strong leadership skills
• Be Competent with budgets, Targets and understanding finances
• Be forward thinking, self-motivated and persistent.
• Be trustworthy, intuitive, organised and methodical
• Have excellent interpersonal skills
• Be approachable and quality oriented
• Able to handle complaints and resolve conflict
• Understanding of legislation including CQC Single Assessment Framework, the Care Act and Care Certificate.
Must have a service management background and previous experience as a Registered Manager.
Benefits
• Excellent Salary Bonus
• Pension
• Company Mobile
• Laptop
• 25 Days holiday plus bank holidays
Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.