Title: Care Co-ordinator (Homecare)
Location: Cheltenham
Contracted Hours: 40 hours per week, Monday to Friday, 8:30am – 5:00pm (30-minute unpaid break)
Salary: £25396.80 per annum bonus
 
About Us:
Retain Healthcare is an experienced, dynamic, and forward-thinking health and social care provider. We offer temporary and permanent recruitment solutions to healthcare establishments and individuals with diverse support needs within their own homes across the South West. With branches in Cheltenham, Chippenham, Salisbury, and Bournemouth, we are the agency of choice for many providers in the local area. Retain Healthcare has grown by reputation to become the go-to provider.
 
The Role:
As a Care Coordinator you will be required to ensure the smooth running of the CQC Regulated branch supporting individuals in their own homes maintaining its excellent reputation, seek new opportunities, ensuring that the care and coordinating team follow company policies as well as national and local guidance.
 
Main Duties and Responsibilities:

• To ensure the branch continues to grow and develop its homecare service.
• Work alongside the Registered Manager to drive the team and branch towards achieving weekly KPIs. Key areas of focus will include optimizing new staff recruitment, increasing the number of client packages, and developing our private funding customer base.

• Ensure that the coordinating team create travel effective rotas in advance and that customers have a consistent high-quality service from people they know.

• Effectively manage team rosters, matching skills to specific client requirements.

• Report and record any safeguarding concerns to the Branch Manager.

• Attend training and expand your personal development, you will need to have the ability to use reflective practice and that learning logs are completed so that lessons can be learnt and improve overall service delivery for the branch

• Approve and keep a record of holidays and ensure there is appropriate staffing levels to ensure capacity.

• Monitor sickness and absence of staff and work with staff to improve where their attendance is below the expected standard.

• You will need to ensure that the homecare service works in an outcome focus way that is person centred to the individual customer. Ensuing that support plans a written to a high standard and that risk assessments are carried out and reviewed in line with the company’s policy. Mentoring to staff responsible for care plans and risk assessments on how this should be carried out.

 
The Ideal Candidate Will Have:

• Relevant experience in similar role (ideally with NVQ Level 3 in Social Care)
• A full UK Driving License
• Strong system proficiency and local area knowledge
• A self-motivated and ambitious mindset
• Exceptional communication skills
• Excellent organization and attention to detail
• Competence with IT systems, Microsoft Office, and databases
• The proven ability to manage and meet tight deadlines

 
Retain Offers:

• Join a dynamic, collaborative, and expanding team where your contributions are valued.
• Enjoy free parking and our commitment to helping you maintain a healthy work-life balance.
• We invest in your future with training and competitive pay.
• Your birthday off and a company pension scheme.
• Access exclusive discounts via the Blue Light Card and wellbeing support through our Employee Assistance Program.

 
Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.

Job Title: Complex Care Assistant
Salary: £15 - £21 per hour
Location: Wiltshire (available to travel)

Please note: We do not offer Certificate of Sponsorship for these roles.

About Retain Healthcare
We are a leading provider of high-quality home care services, dedicated to supporting individuals to live independently and safely within their own homes. Built on a foundation of family values, we have been providing exceptional care for over 30 years. Our commitment to continuous improvement is reflected in our core values:

• Retaining Quality: Delivering exceptional care that consistently meets the highest standards.
• Retaining Independence: Empowering individuals to maintain their independence and dignity.
• Retaining Staff: Investing in our dedicated team through ongoing training and support.
• Retaining Skills: Continuously developing and enhancing our care expertise.

 
We are looking for a dedicated Healthcare Assistant to provide complex care to a client in Wiltshire. This role offers bank shifts on an as-needed basis, primarily 12-hour waking nights, with some day shifts also available. A full UK driving licence is essential.
 
The main duties and responsibilities include:

• Remaining awake and alert for the entirety of the shift.
• Completing regular checks for health and welfare.
• Supporting the customer with their personal care needs.
• Supporting the customer to meet their outcomes.
• Administering medication.
• Use of moving and assisting equipment such as ceiling track hoists, electric wheelchairs, through the floor lifts, toto’s etc.
• Encouraging independence where possible.

Knowledge of spinal injury, autonomic dysreflexia, diabetes, stoma care and catheter care is desirable but if not, we can provide full training.

Requirements:

• 1 year complex care experience necessary
• PEG feeding and Oxygen
• GCSE maths and English or Equivalent 
• Must hold a FULL UK driving license
• Comfortable with cats
• Comfortable around smoke

Benefits:

• Competitive rates of pay
• Ongoing training and development opportunities
• Employee Assistance Programme
• Pension scheme
• Weekly Pay
• 28 days Annual Leave
• FREE uniform
• PAID training
• Blue light and Lifestyle discount cards
• Recommend a friend bonus of up to £250 per introduction
• Staff events and company rewards

Ready to Make a Difference? Apply Today!
Alternatively, you can submit your CV outlining your relevant experience to recruitment@retainhealthcare.co.uk

Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.

CARING FOR LIVES IN 25
Title: Community Care Assistant (Female)
Location: Fairford
Salary: £14.30 - £15.00 per hour, paid travel time 40p per mile

Are you passionate about making a genuine difference in people's lives? Do you thrive in a fast-paced and rewarding environment where every day brings new challenges and opportunities to learn and grow? If so, we invite you to become a vital member of our dedicated healthcare team as a Healthcare Assistant.

Required:
- Kind, caring, compassionate individual 
- UK work authorisation
- Driving Licence
- available to work between 7am till 2pm or 4pm till 10pm

Main Duties and Responsibilities include:

• When required liaise with Social Workers, District Nurses and other agency professionals within the multidisciplinary team.
• Contribute towards communicating changes of requirements.
• Ensure that you work within the company policies and procedures.
• Attending training and expanding your personal development
• Assist customers as appropriate with their personal needs, such as dressing, washing, meal preparation and access to their community as detailed in the Care Plan.
• When working within a customer’s home setting you may be assisting customers with, or where necessary carry out light housework, such as dusting, sweeping/ vacuuming carpets, living rooms/ kitchens/ bathrooms and toilets, polishing furniture using dusters/ mops/ equipment, washing and ironing clothing and bed linen, preparing and cooking a meal.
• Following the outcome focused model, encourage customers to undertake personal care and tasks which they are capable of, recognising that their abilities may change, in some circumstances, on a day-to-day basis

Being Part of Retain Healthcare, you will benefit from:

• Employee assistance program
• Full time Mental Health First Aiders who are there for you when you need them
• Having your own dedicated coordinator who will ensure you have the work you want and that you have everything you need to be successful in your role
• Local training and your own career development pathway endorsed by Skills for care. City and Guilds
• FLEXIBLE hours - part time or full time, with a range of shifts including days and nights.
• Guaranteed Hours available
• FREE uniform
• Paid training
• DBS Rebate Reimbursement
• Enhanced Bank Holiday pay
• Free blue light card
• Weekly pay
• Easy online application
• Gloucestershire – CQC – Outstanding for Well Led
• Retain Rewards - local discounts

Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.

CARING FOR LIVES IN 25


Do you thrive in supporting young people with complex needs?
We are seeking a passionate and experienced Support Worker to join our team in Gloucestershire. You'll play a vital role in providing high-quality care and support to young people with Learning Disabilities (LD), Autism, and challenging behaviours within a residential setting.
 
About You:

• Must hold a valid UK driving license and be willing to travel.
• A minimum of 6 months of paid experience working with young people in a residential care setting.
• Proven experience supporting individuals with LD/Autism and challenging behaviours.
• PBS/PBM Training and demonstrable experience applying these frameworks.
• Experience observing and responding to self-injury.
• Comfortable working in 2:1 staffing ratios.
• Excellent communication and interpersonal skills to build rapport with young people.
• Ability to de-escalate conflict situations and manage challenging behaviours effectively.
• Strong understanding of safeguarding procedures and a commitment to person-cantered care.
• A proactive approach, with the ability to manage a workload and contribute to the smooth operation of the unit/home.

 
What We Offer:

• 24 hour support advice and guidance
• Employee assistance program
• Full time Mental Health First Aiders who are there for you when you need them
• Having your own dedicated coordinator who will ensure you have the work you want and that you have everything you need to be successful in your role
• Working for a Company that strives to do things better or differently
• Local training and your own career development pathway endorsed by Skills for care. City and Guilds
• FLEXIBLE hours - part time or full time, with a range of shifts including days and nights.
• Guaranteed Hours available
• FREE uniform, training and DBS rebate reimbursement
• Enhanced Bank Holiday pay
• Paid Holidays
• Access to blue light card
• Weekly pay
• Easy online application
• Shift booking app
• Retain Rewards - local discounts
• Recommend a friend bonus of up to £250 per introduction

 
If you're a dedicated and skilled Support Worker who thrives in a challenging yet rewarding environment, we encourage you to apply!
 
Please note that applications without a valid UK driving license will not be considered.
 
Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.

CARING FOR LIVES IN 25
Support Worker - Supported Living
Location: Cheltenham and surrounding area
Salary: from £12.75 per hour
 
Retain Healthcare is a fast-growing provider of supported living services in Cheltenham and surrounding area.
We are dedicated to empowering individuals with Autism, Learning Disabilities and/ or Mental Health needs and complex behaviors, to live fulfilling and independent lives. We offer a range of personalised support services, tailored to meet the unique needs of each individual.
Do you want to be part of a growing and well respected provider , you have a  passion for making a difference in other’s lives and you enjoy spending time with people?
Be part of a welcoming, professional and supportive team and see where your journey could lead.
 
Key Responsibilities:

• Providing personalised support to individuals, ensuring their well-being and safety.
• Assisting with daily living activities such as personal care, meal preparation, and medication management.
• Supporting individuals in developing and maintaining social relationships and participating in community activities.
• Promoting independence and self-advocacy skills.
• Maintaining accurate and up-to-date records of support provided via Digital Care Planning.
• Working collaboratively with other professionals involved in the individual's care, such as family members, healthcare providers, and social workers.

 
Skills and Qualifications:

• Experience working with individuals with disabilities, preferably in a supported living setting.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Patience, empathy, and a positive attitude.
• A valid driver's license and access to a reliable vehicle essential.
• PMVA qualification or experience in caregiving or social work are desirable but not essential as all training will be given

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• A supportive and friendly work environment.
• The chance to make a positive difference in the lives of others.
• Refer a friend bonus of up to £250!
• Paid training.

Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.

Position: Deputy Manager - Homecare
Reporting to: Registered Manager
Location: Cheltenham
Salary: Up to 28K  Bonus
Benefits: Pension, Company Mobile, Laptop, Birthday Off, Exclusive discount scheme

About Us:
Retain Healthcare is a dynamic homecare provider with a great reputation dedicated to offering exceptional support to individuals within their homes. We pride ourselves on our excellent reputation and are now seeking a motivated and forward-thinking Deputy Manager to join our team and contribute to our continued growth and success.

Role Overview:
As a Deputy Manager, you will work closely with the Registered Manager to ensure the smooth and effective operation of our branch. Your role will involve building strong relationships with local authorities, social care teams, and health community teams. You will be pivotal in maintaining our high standards of care, seeking new business opportunities, and ensuring that our team adheres to both company policies and national guidelines.

Key Responsibilities:

• Branch Development: Drive the growth and development of our homecare services, ensuring the branch meets its weekly KPIs, including staff recruitment, new care packages, and expanding our private customer base.
• Team Leadership: Supervise and mentor the coordinating team, ensuring the creation of efficient rotas and the delivery of consistent, high-quality care.
• Recruitment & Compliance: Oversee the recruitment process, ensuring all new staff are hired following safer recruitment guidelines. Maintain an up-to-date training matrix, ensuring all staff meet compliance and training requirements.
• Staff Management: Conduct staff supervisions and annual appraisals, address performance issues, manage absence and sickness, and ensure effective staff retention through recognition and support.
• Quality Assurance: Monitor and report any safeguarding concerns, conduct internal audits, and ensure all documentation is accurate, legible, and compliant with GDPR and CQC standards.
• Customer Focus: Ensure a person-centered, outcome-focused approach in all care plans and risk assessments, delivering outstanding service that meets the individual needs of our customers.
• Business Development: Network and build a strong profile within the community, cross-sell other parts of the business, and contribute to the annual quality report and business development plan.

Competencies:
The ideal candidate will demonstrate:

• NVQ level 3 in Health and Social Care and driving licence required
• Strong leadership and communication skills
• Ability to work independently while adhering to company policies
• A deep understanding of customer needs and regulatory standards
• Forward-thinking, self-motivated, and organised approach
• Excellent interpersonal skills and a commitment to quality
• Ability to handle complaints and resolve conflicts effectively
• A thorough understanding of CQC KLOEs, the Care Act, and Health and Safety regulations

Why Join Us?

• Competitive Salary & Bonus: Recognising and rewarding your contributions.
• Career Development: Opportunities for personal growth through training and reflective practice.
• Supportive Environment: A team that values your input and encourages innovation.
• Extra Perks: Enjoy your birthday off, a company mobile, and a laptop to support your work.
• Access to our Pool Car: Useful if your car is off the road
• Free Parking: All sites offer free parking

Ready to Make a Difference? If you are passionate about providing exceptional care and are ready to take on a leadership role, we’d love to hear from you! Apply now to join our team and help us continue to deliver outstanding homecare services.

CARING FOR LIVES IN 25
Job Title: Live-in Carer (Female Preferred) – Multiple Positions Available
Location: Wiltshire and Surrounding Areas
Salary: £840 - £1050 per week

Please note: We do not offer Certificate of Sponsorship for these roles.

About Retain Healthcare
We are a leading provider of high-quality home care services, dedicated to supporting individuals to live independently and safely within their own homes. Built on a foundation of family values, we have been providing exceptional care for over 30 years. Our commitment to continuous improvement is reflected in our core values:

• Retaining Quality: Delivering exceptional care that consistently meets the highest standards.
• Retaining Independence: Empowering individuals to maintain their independence and dignity.
• Retaining Staff: Investing in our dedicated team through ongoing training and support.
• Retaining Skills: Continuously developing and enhancing our care expertise.

About the Role
We are seeking compassionate, dedicated, and experienced Live-in Carers to join our growing team. You will provide personalized care and support to individuals with a range of needs and health conditions in the comfort of their own homes throughout Wiltshire and surrounding areas.
The carer will ensure the client's well-being, safety, and comfort while promoting independence and dignity. This role requires someone who can live on-site, providing 24-hour care and companionship

Key Responsibilities:

• Providing personal care assistance, including assistance with bathing, dressing, and toileting.
• Preparing meals and assisting with feeding.
• Medication administration and monitoring.
• Light housekeeping duties, such as laundry, cleaning, and meal preparation.
• Providing companionship and emotional support.
• Assisting with shopping, errands, and social activities.
• Supporting the client to maintain their social and recreational interests.
• Accurate record-keeping and communication with the care team.
• Ensuring the client's safety and security within the home.

Essential Requirements:

• Proven experience as a Live-In Care Assistant (minimum 1 year)
• Availability to attend in person 5 days of mandatory induction training in Cheltenham, Salisbury, or Chippenham .
• Availability to work at the client's home on a 2-week on, 2-week off basis.
• Excellent communication and interpersonal skills.
• Compassionate, empathetic, and patient nature.
• Ability to work independently and with initiative.
• Commitment to providing high-quality, person-centered care.

Desirable Requirements:

• Driving Licence
• DBS update service
• Relevant qualifications (Care Certificate, NVQ Level 2/3 in Health and Social Care)
• Experience in supporting individuals in Live-In settings

Benefits:

• Competitive rates of pay (£840 - £1050 per week)
• 2 weeks on, 2 weeks off work pattern
• Ongoing training and development opportunities
• Employee Assistance Programme
• Pension scheme
• Weekly Pay
• 28 days Annual Leave
• FREE uniform
• PAID training
• Blue light and Lifestyle discount cards
• Recommend a friend bonus of up to £250 per introduction

Ready to Make a Difference? Apply Today!
Alternatively, you can submit your CV outlining your relevant experience to recruitment@retainhealthcare.co.uk

Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.

Title: Community Support Worker
Location: Salisbury
Salary: £13.25 - £18.00, paid travel time 40p per mile

Being a part of this gives you access to training and personal development that is both innovative and career changing. You will be leading the way in shaping the future of Social Care and developing the next generation of Care Professionals. ‘Feel proud to work in Social Care’

We are looking for Community support workers who can drive and are willing to provide care to individuals in their own home!
CoS not provided. 

Benefits:

• 28 Days Annual Leave
• Employee assistance program
• Guaranteed Hours available
• FREE uniform, training and DBS Rebate Reimbursement
• Enhanced Bank Holiday pay
• Weekly pay
• Retain Rewards - local discounts
• Access to “Blue Light Card”

Requirements:

• A kind, approachable, caring and passionate individual
• Drivers licence 
• Your own car 
• Willingness to learn and make a difference

 Job Details:

• When required liaise with Social Workers, District Nurses and other agency professionals within the multidisciplinary team.
• Contribute towards communicating changes of requirements.
• Ensure that you work within the company policies and procedures.
• Attending training and expanding your personal development
• Assist customers as appropriate with their personal needs, such as dressing, washing, meal preparation and access to their community as detailed in the Care Plan.
• When working within a customer’s home setting you may be assisting customers with, or where necessary carry out light housework, such as dusting, sweeping/ vacuuming carpets, living rooms/ kitchens/ bathrooms and toilets, polishing furniture using dusters/ mops/ equipment, washing and ironing clothing and bed linen, preparing and cooking a meal.
• Following the outcome focused model, encourage customers to undertake personal care and tasks which they are capable of, recognising that their abilities may change, in some circumstances, on a day-to-day basis

‘The only way to do great work is to love what you do. If you haven’t found it yet, then Retain Healthcare has the answer’
Are you looking for something different? Retain Healthcare is developing a new model of care and support to people living at home in your community. This is an opportunity for the right person to shape and develop a new service and deliver care that provides improved quality of life to those who need you most.
Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.

CARING FOR LIVES IN 25
Title: Community Care Assistant
Location: Bath
Salary: £14.30 - £15.00 per hour, paid travel time 40p per mile

Are you passionate about making a genuine difference in people's lives? Do you thrive in a fast-paced and rewarding environment where every day brings new challenges and opportunities to learn and grow? If so, we invite you to become a vital member of our dedicated healthcare team as a Healthcare Assistant.

Required:
- Kind, caring, compassionate individual 
- UK Driving Licence
- available to work between 7am till 2pm or 4pm till 10pm

Main Duties and Responsibilities include:

• When required liaise with Social Workers, District Nurses and other agency professionals within the multidisciplinary team.
• Contribute towards communicating changes of requirements.
• Ensure that you work within the company policies and procedures.
• Attending training and expanding your personal development
• Assist customers as appropriate with their personal needs, such as dressing, washing, meal preparation and access to their community as detailed in the Care Plan.
• When working within a customer’s home setting you may be assisting customers with, or where necessary carry out light housework, such as dusting, sweeping/ vacuuming carpets, living rooms/ kitchens/ bathrooms and toilets, polishing furniture using dusters/ mops/ equipment, washing and ironing clothing and bed linen, preparing and cooking a meal.
• Following the outcome focused model, encourage customers to undertake personal care and tasks which they are capable of, recognising that their abilities may change, in some circumstances, on a day-to-day basis

Being Part of Retain Healthcare, you will benefit from:

• Employee assistance program
• Full time Mental Health First Aiders who are there for you when you need them
• Having your own dedicated coordinator who will ensure you have the work you want and that you have everything you need to be successful in your role
• Local training and your own career development pathway endorsed by Skills for care. City and Guilds
• FLEXIBLE hours - part time or full time, with a range of shifts including days and nights.
• Guaranteed Hours available
• FREE uniform
• Paid training
• DBS Rebate Reimbursement
• Enhanced Bank Holiday pay
• Free blue light card
• Weekly pay
• Easy online application
• Gloucestershire – CQC – Outstanding for Well Led
• Retain Rewards - local discounts

Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.

Job Title: Registered Manager – Domiciliary and Complex Care
Reports to: Head of Homecare
Location: Chippenham (covering Chippenham & Bath)
Salary: £38,000 – £40,000 Performance Bonus

About the Role
We are looking for an experienced and driven Registered Manager to lead our Chippenham and Bath services. Retain Healthcare is a dynamic and expanding homecare provider, delivering high-quality care in the community — from 30-minute visits to 24-hour complex care packages.
As Registered Manager, you will oversee all aspects of service delivery, compliance, business development, and team leadership. You will play a pivotal role in building relationships with local authorities, NHS teams, and private clients while maintaining the highest standards of care and operational excellence.

Key Responsibilities
Business Growth & Compliance

• Lead and develop the branch, with a focus on sustainable growth in both commissioned and private markets.
• Ensure all services meet CQC standards and align with the Care Act and other relevant legislation.
• Monitor and exceed KPIs, including recruitment targets, package growth, and private customer acquisition.

Team Management

• Build, support, and inspire a high-performing team of Coordinators and Care Staff.
• Ensure effective rota planning that promotes continuity of care and travel efficiency.
• Oversee the recruitment process following safer recruitment and values-based guidelines.
• Conduct regular supervisions and annual appraisals; manage underperformance proactively and in line with policy.

Customer & Stakeholder Engagement

• Foster excellent relationships with clients and their families, ensuring exceptional customer service.
• Communicate effectively with external partners, including local authority commissioning teams and health professionals.
• Uphold GDPR standards and act as the branch’s Data Protection Lead.

Operational Excellence

• Maintain accurate, professional, and non-opinionated records.
• Ensure social media and branch communications adhere to marketing and branding guidelines.
• Lead on complaint resolution and disciplinary matters where necessary.

What We’re Looking For
The ideal candidate will demonstrate:

• Previous experience as a Registered Manager within a domiciliary or complex care setting.
• Strong understanding of CQC’s Single Assessment Framework and Care Certificate standards.
• Proven leadership and people management skills.
• Knowledge of local care markets and competitor benchmarking.
• Financial acumen – experience managing budgets and hitting performance targets.
• Excellent communication and interpersonal skills, with a proactive and resilient approach.

What We Offer

• Competitive salary of £38,000 – £40,000 per year
• Performance-based bonus scheme
• Company mobile phone and laptop
• 25 days annual leave your birthday and bank holidays
• Pension scheme
• Full support from our in-house recruitment and temporary staffing teams

Join Us
If you're a passionate leader committed to delivering outstanding care and ready to drive growth in a supportive and forward-thinking organisation, we’d love to hear from you.
Retain Healthcare Ltd

Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.

Title: Registered Manager – Domiciliary and Complex Care 
Reports to: Head of Homecare
Location: Chippenham
Salary: Competitive

A vacancy exists within Retain Healthcare for the Registered Manager for our Chippenham and Bath service; we are a dynamic homecare provider offering individuals support within their own homes from 30 minutes to 24-hour care. This role will include building relationships with local authorities, social care and health community teams as well as developing the private market.

The main priority of this role is to ensure growth is maintained and targets are met and exceeded. The Registered Manager will look to develop their own team of coordinators and customers.
As a leading provider of community care in the Wiltshire area, no two days are the same.  This is a fast-paced responsive role based at our Chippenham office, so you need to be well organised, resilient and have excellent interpersonal skills.
You are also supported from our own in-house recruitment and agency team supplying temporary and permanent staffing.

Main Duties and Responsibilities
• To ensure the branch continues to grow and develop its community and safer independence service.
• To ensure coordinators and the branch overall hit their weekly KPI, covering areas such as the recruitment of new staff, number of packages taken on and the development of our private funding customer base
• Have a strong working knowledge of the Care Act and working to CQC guidelines / legislation.
• Ensure that you and the team work together to create travel effective rotas in advance and that customers have a consistent high-quality service from people they know.
• Monitor candidate applications and that all new staff are recruited using safer recruitment guidelines. Ensure staff are recruited through our values-based recruitment procedures and that they are suitable to support vulnerable people.
• Ensure the branch keep effective relationships with the staff, understand their work requirements. Ensure the team roster effectively, skill matching to specific needs are managed effectively.
• You will be responsible for ensuring all staff supervisions and annual appraisals happen in the branch in line with company policy
• You will deal with any staffing issues and support them appropriately, talking to them about performance concerns raised as they arise. You need to manage poor performance in line with company policy and ACAS guidelines.

CONTACTS & COMMUNICATIONS
• Have strong communication and leadership skills and be able to build sound relationships with all our customers
• Excellent customer service skills, nothing is too much trouble for our customers and the ability to make them feel important to us is key to a successful branch
• Build strong relationships with staff and work to our staff retention strategy, showing appreciation and recognition for the work that they do.
• Ensuring that records and legible, accurate, non-opinionated and to a good standard
• Ensure social media is up to date for your branch and meets our advertising guidelines
• Be the lead for GDPR for the branch
• Oversee disciplinaries and performance improvement plans where necessary.

COMPETENCIES
The holder of this post should be able to demonstrate:
• The branch and you, maintain integrity when dealing with matters of Customer confidentiality
• A willingness to undertake training to develop new skills
• A willingness to operate flexibility and to be accountable
• The ability to work without supervision while adhering to company policies
• An understanding of the needs of our Customers
• An understanding of our competitors, their pay and charge rates / incentives.
• Keep up to date on legislation and regulations
• Have Strong leadership skills
• Be Competent with budgets, Targets and understanding finances
• Be forward thinking, self-motivated and persistent.
• Be trustworthy, intuitive, organised and methodical
• Have excellent interpersonal skills
• Be approachable and quality oriented
• Able to handle complaints and resolve conflict
• Understanding of legislation including CQC Single Assessment Framework, the Care Act and Care Certificate.

Must have a service management background and previous experience as a Registered Manager.

Benefits
• Excellent Salary Bonus 
• Pension
• Company Mobile
• Laptop 
• 25 Days holiday plus bank holidays

Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.

CARING FOR LIVES IN 25
Support Worker - Supported Living
Location: Chippenham, Wiltshire
Salary: from £12.75 per hour
 
Retain Healthcare is a fast-growing provider of supported living services in around the Chippenham area including Trowbridge, Westbury , Calne and Corsham.
We are dedicated to empowering individuals with Autism, Learning Disabilities and/ or Mental Health needs and complex behaviors, to live fulfilling and independent lives. We offer a range of personalised support services, tailored to meet the unique needs of each individual.
Do you want to be part of a growing and well respected provider , you have a  passion for making a difference in other’s lives and you enjoy spending time with people?
Be part of a welcoming, professional and supportive team and see where your journey could lead.
 
Key Responsibilities:

• Providing personalised support to individuals, ensuring their well-being and safety.
• Assisting with daily living activities such as personal care, meal preparation, and medication management.
• Supporting individuals in developing and maintaining social relationships and participating in community activities.
• Promoting independence and self-advocacy skills.
• Maintaining accurate and up-to-date records of support provided via Digital Care Planning.
• Working collaboratively with other professionals involved in the individual's care, such as family members, healthcare providers, and social workers.

 
Skills and Qualifications:

• Experience working with individuals with disabilities, preferably in a supported living setting.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Patience, empathy, and a positive attitude.
• A valid driver's license and access to a reliable vehicle essential.
• PMVA qualification or experience in caregiving or social work are desirable but not essential as all training will be given

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• A supportive and friendly work environment.
• The chance to make a positive difference in the lives of others.
• Refer a friend bonus of £250!
• Paid training.

Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.