I am writing this on behalf of my parents to thank the staff and careers for the five weeks care you provided my dad with when he left hospital. The service, care and compassion was above and beyond what was expected. From cheerful faces to carol singing the light and laughter they brought into the house after some of our darkest days was so very welcome.  We would very much like our sincerest thanks to be passed to all who came to help us at this time. Wishing you all a safe and happy 2021.

Retain were first booked in to help mum when she came out of hospital, the girls who came were so friendly and professional Mum and my sister immediately formed a great bond with them. She loved the carers especially 2 in particular. She went into a care home for a few weeks but wanted to come home as her condition deteriorated. I rang the office and asked what they could do and they had organised a complete 24/7 care package within a day using the familiar carers where possible, this enabled mum to get her wish, we got her home and she passed away within a few days but the care she received from the girls was amazing and the speed they were able to activate the care package gave her her wish to come home possible. As mum faded away the carers were also very caring towards me and I felt so supported at this very sad time. Thank you from the whole family we really appreciate your help.

I would very much like to praise a new member of your Home Care Team for his outstanding work.

Allam who has been apart of Mum’s care team now for a few weeks is a genuinely caring, conscientious and extremely polite and both Mum and myself cannot praise him enough, we feel very lucky to have him onboard in providing Mum’s Care.

I would very much like this letter to be noted by the company as I feel that Allam really deserves the praise for how professionally he conducts himself and provides Mum’s care.

He is also so friendly with a lovely smile for Mum and nothing is too much trouble for him.

Allam is a very good Carer and we would really like him to be awarded for all that he has done for Mum.

 

“I’m returning to Retain after trying other care companies. I worked for you for 5 ½ years before and I realise that Retain is by far the best agency in the area. I am clear now I will only work for a company that does face-to-face training.”

Nicky C.

May we also take this opportunity to thank all your carers who have helped in D's rehabilitation, we are very grateful for their understanding and patience.

I have worked for the Cheltenham Branch (which has recently been taken over by Retain Healthcare) for the last 7 years. I have never worked for a company that appreciates their staff so much. They are a very compassionate company for both clients and staff alike. The high standards make Retain staff one of the most sought after.

Thanks for providing all these lovely well trained staff. All are good especially Mike. He did a CPR on one of my clients. Much appreciated for sending well trained staff. Please pass my sincere thanks to Mike.

I would like to express my thanks and appreciation to all the carers that attended to me over the past 7 weeks. I couldn't have managed without you all and your help and kindness to see me through a difficult time. Keep it up!

I had KM on the phone wanting to thank the carer for coming out to her late last night and to you for getting sorted so she had care! Just wanted to pass this on to you.

Glad to hear everything is going well. From our end it is appearing to run very succesfully. Well done team Salisbury!

I had a long discussion with MB about her support currently ...She is extremely pleased with the support she has received from you guys. Thanks again for supporting her!

Nobody wants to use agency but when you do, you need a company you can trust to deliver quality care to your Service Users, whilst working as part of the team. Retain offer the solution and the team continue to deliver a quality care service to us.