Registered Manager - Community Care 
Up to £38K Plus Bonus OTE £42K

A vacancy exists within Retain Healthcare for a Registered Manager for our North Wiltshire service; we are a dynamic homecare provider experiencing a period of exciting growth and development - offering individuals support within their own homes from 30 minutes to 24 hour care covering, Elderley, Complex, Clinical, Mental Health, Learning Disabilities and Autsim. This role will include building relationships with our customers, local authorities and community teams as well as developing the private market.

The main priority of this role is to ensure a quality service, enforcing our policies and procedures whilst maintaining growth. The Manager will look to develop their own team of coordinators and customers, Areas we cover include, Chippenham, Trowbridge, Melksham, Devizes, Bath and surrounding.

As a leading provider of community care in the Wiltshire area, no two days are the same.  This is a fast paced responsive role based at our Chippenham office so you need to be well organised, resilient and have excellent interpersonal skills.
You are also supported from our own in-house recruitment and agency team supplying temporary and permanent staffing.

MAIN DUTIES AND RESPONSIBILITIES
• To ensure the branch continues to grow and develop its core services.
• To ensure branch overall hit their weekly KPI, covering areas such as the recruitment of new staff, new starters, number of packages taken on and the development of our private funding customer base
• Have a strong working knowledge of the Care Act and working to CQC guidelines / legislation.
• Ensure that you and the team work together to create travel effective rotas in advance and that customers have a consistent high-quality service from people they know.
• Monitor candidate applications and that all new staff are recruited using safer and values based recruitment guidelines. Ensure staff are suitable to support vulnerable people in the community.
• Ensure the branch keep effective relationships with the staff, have an understanding of their work requirements. Ensure the team roster effectively, skill matching to specific needs are managed effectively.
• You will be responsible for ensuring all staff supervisions and annual appraisals happen in the branch in line with company policy
• You will deal with any staffing issues and support them appropriately, talking to them about performance concerns raised as they arise. You need to manage poor performance in line with company policy and ACAS guidelines.

CONTACTS & COMMUNICATIONS
• Have strong communication, time management and leadership skills and be able to build sound relationships with all of our customers
• Excellent customer service skills, nothing is to much trouble for our customers and the ability to make them feel important to us is key to a successful branch
• Build strong relationships with staff and work to our staff retention strategy, showing appreciation and recognition for the work that they do.
• Ensuring that records and legible, accurate, non-opinionated and to a good standard
• Ensure social media is up to date for your branch and meets our advertising guidelines
• Be the lead for GDPR for the branch
• Oversee disciplinaries and performance improvement plans where necessary.
• Ensuring the company pool car is signed in and out / checked for damage

COMPETENCIES
The holder of this post should be able to demonstrate:
• The branch and you, maintain integrity when dealing with matters of Customer confidentiality
• A willingness to undertake training to develop new skills
• A willingness to operate flexibility and to be accountable
• The ability to work without supervision while adhering to company policies
• An understanding of the needs of our Customers
• Carrying out competitor analysis
• Keep up to date on legislation and regulations
• Have Strong leadership skills
• Be Competent with budgets, Targets and understanding finances
• Be forward thinking, self-motivated and persistent.
• Be trustworthy, intuitive, organised and methodical
• Have excellent interpersonal skills
• Be approachable and quality oriented
• Able to handle complaints and resolve conflict
• Understanding of legislation including CQC KLOES, the Care Act and Care Certificate.
• Have a level 5 Diploma in health and social care or equivalent
Must have a service management background and at least 2 years previous experience as a Registered Manager.

Benefits
• Excellent Salary Bonus 
• Pension
• Company Mobile
• Laptop 
• 25 Days holiday plus bank holidays
• Your Birthday off (Day off on or around your Birthday)

INDCHIP

#FULL TIME WORK AVAILABLE#
 
#DAYS AND NIGHTS#
 
#TRAVEL ALLOWANCE#
 
#WE DO NOT OFFER SPONSORSHIP FOR THESE ROLES#
 
Retain Healthcare, Bristol are currently recruiting care assistants to work within specialist residential care homes and supported living services in Bath for ongoing shifts. You will be supporting adults of varying ability to live a normal life.
The role will require some personal care, house keeping and general companionship. The work will be onging and mainly 12 hour shifts both day and night.

You will be working alongside a team of experience and dedicated staff who specialise in the care of vulnerable residents both full time and respite.

The role will include:

• Helping residents to remain as active and independent as possible
• Respecting residents’ rights of choice, privacy and dignity
• Supporting residents with mealtimes and personal care.
• Helping residents with hobbies, activities and engaging in physical activities in a relaxed environment
• Assisting with medication

A variety of shifts will be available , both day or night and bookable via our dedicated app.
 
Travel allowance for people living outside a 10 mile radius of the service.

Working with Retain Healthcare means that you will have:

• Weekly pay (PAYE not Umbrella so no hidden charges)
• FLEXIBLE hours - part time or full time, with a range of shifts including days and nights.
• Access to multiple high street discounts via the Blue Light scheme
• Free extensive practical training
• Access to our online training courses to enable you to develop your career through over 140 dedicated courses.
• DBS Rebate Reimbursement
• 24/7 support from our highly experienced team and clinical support
• Fast track registration available
• Application and access to your Rota via our mobile app
• Access to ongoing personal development
• Recommend a friend bonus scheme
• Regulated by CQC
• Retain Rewards
• EAP - Employee assistance programme
• Free uniform (Where applicable)

Location:
5 care homes in Keynsham, Bath & Radstock .




Requirements for this role:

• Minimum 6 months paid experience in care setting
• Right to work in the UK
• Completion of our online application form and able to provide proof of ID

#FULL TIME WORK AVAILABLE#
 
#DAYS AND NIGHTS#
 
#TRAVEL ALLOWANCE#
 
#WE DO NOT OFFER SPONSORSHIP FOR THESE ROLES#
 
Retain Healthcare, Bristol are currently recruiting care assistants to work within specialist residential care homes and supported living services in Bath for ongoing shifts. You will be supporting adults of varying ability to live a normal life.
The role will require some personal care, house keeping and general companionship. The work will be onging and mainly 12 hour shifts both day and night.

You will be working alongside a team of experience and dedicated staff who specialise in the care of vulnerable residents both full time and respite.

The role will include:

• Helping residents to remain as active and independent as possible
• Respecting residents’ rights of choice, privacy and dignity
• Supporting residents with mealtimes and personal care.
• Helping residents with hobbies, activities and engaging in physical activities in a relaxed environment
• Assisting with medication

A variety of shifts will be available , both day or night and bookable via our dedicated app.
 
Travel allowance for people living outside a 10 mile radius of the service.

Working with Retain Healthcare means that you will have:

• Weekly pay (PAYE not Umbrella so no hidden charges)
• FLEXIBLE hours - part time or full time, with a range of shifts including days and nights.
• Access to multiple high street discounts via the Blue Light scheme
• Free extensive practical training
• Access to our online training courses to enable you to develop your career through over 140 dedicated courses.
• DBS Rebate Reimbursement
• 24/7 support from our highly experienced team and clinical support
• Fast track registration available
• Application and access to your Rota via our mobile app
• Access to ongoing personal development
• Recommend a friend bonus scheme
• Regulated by CQC
• Retain Rewards
• EAP - Employee assistance programme
• Free uniform (Where applicable)

Location:
5 care homes in Keynsham, Bath & Radstock .




Requirements for this role:

• Minimum 6 months paid experience in care setting
• Right to work in the UK
• Completion of our online application form and able to provide proof of ID