Position: Deputy Manager - Homecare
Reporting to: Registered Manager
Location: Cheltenham
Salary: Up to 28K  Bonus
Benefits: Pension, Company Mobile, Laptop, Birthday Off, Exclusive discount scheme

About Us:
Retain Healthcare is a dynamic homecare provider with a great reputation dedicated to offering exceptional support to individuals within their homes. We pride ourselves on our excellent reputation and are now seeking a motivated and forward-thinking Deputy Manager to join our team and contribute to our continued growth and success.

Role Overview:
As a Deputy Manager, you will work closely with the Registered Manager to ensure the smooth and effective operation of our branch. Your role will involve building strong relationships with local authorities, social care teams, and health community teams. You will be pivotal in maintaining our high standards of care, seeking new business opportunities, and ensuring that our team adheres to both company policies and national guidelines.

Key Responsibilities:

• Branch Development: Drive the growth and development of our homecare services, ensuring the branch meets its weekly KPIs, including staff recruitment, new care packages, and expanding our private customer base.
• Team Leadership: Supervise and mentor the coordinating team, ensuring the creation of efficient rotas and the delivery of consistent, high-quality care.
• Recruitment & Compliance: Oversee the recruitment process, ensuring all new staff are hired following safer recruitment guidelines. Maintain an up-to-date training matrix, ensuring all staff meet compliance and training requirements.
• Staff Management: Conduct staff supervisions and annual appraisals, address performance issues, manage absence and sickness, and ensure effective staff retention through recognition and support.
• Quality Assurance: Monitor and report any safeguarding concerns, conduct internal audits, and ensure all documentation is accurate, legible, and compliant with GDPR and CQC standards.
• Customer Focus: Ensure a person-centered, outcome-focused approach in all care plans and risk assessments, delivering outstanding service that meets the individual needs of our customers.
• Business Development: Network and build a strong profile within the community, cross-sell other parts of the business, and contribute to the annual quality report and business development plan.

Competencies:
The ideal candidate will demonstrate:

• NVQ level 3 in Health and Social Care and driving licence required
• Strong leadership and communication skills
• Ability to work independently while adhering to company policies
• A deep understanding of customer needs and regulatory standards
• Forward-thinking, self-motivated, and organised approach
• Excellent interpersonal skills and a commitment to quality
• Ability to handle complaints and resolve conflicts effectively
• A thorough understanding of CQC KLOEs, the Care Act, and Health and Safety regulations

Why Join Us?

• Competitive Salary & Bonus: Recognising and rewarding your contributions.
• Career Development: Opportunities for personal growth through training and reflective practice.
• Supportive Environment: A team that values your input and encourages innovation.
• Extra Perks: Enjoy your birthday off, a company mobile, and a laptop to support your work.
• Access to our Pool Car: Useful if your car is off the road
• Free Parking: All sites offer free parking

Ready to Make a Difference? If you are passionate about providing exceptional care and are ready to take on a leadership role, we’d love to hear from you! Apply now to join our team and help us continue to deliver outstanding homecare services.

Title: Care Co-ordinator (Homecare)
Location: Cheltenham
Contracted Hours: 40 hours per week, Monday to Friday, 8:30am – 5:00pm (30-minute unpaid break)
Salary: £25396.80 per annum bonus
 
About Us:
Retain Healthcare is an experienced, dynamic, and forward-thinking health and social care provider. We offer temporary and permanent recruitment solutions to healthcare establishments and individuals with diverse support needs within their own homes across the South West. With branches in Cheltenham, Chippenham, Salisbury, and Bournemouth, we are the agency of choice for many providers in the local area. Retain Healthcare has grown by reputation to become the go-to provider.
 
The Role:
As a Care Coordinator you will be required to ensure the smooth running of the CQC Regulated branch supporting individuals in their own homes maintaining its excellent reputation, seek new opportunities, ensuring that the care and coordinating team follow company policies as well as national and local guidance.
 
Main Duties and Responsibilities:

• To ensure the branch continues to grow and develop its homecare service.
• Work alongside the Registered Manager to drive the team and branch towards achieving weekly KPIs. Key areas of focus will include optimizing new staff recruitment, increasing the number of client packages, and developing our private funding customer base.

• Ensure that the coordinating team create travel effective rotas in advance and that customers have a consistent high-quality service from people they know.

• Effectively manage team rosters, matching skills to specific client requirements.

• Report and record any safeguarding concerns to the Branch Manager.

• Attend training and expand your personal development, you will need to have the ability to use reflective practice and that learning logs are completed so that lessons can be learnt and improve overall service delivery for the branch

• Approve and keep a record of holidays and ensure there is appropriate staffing levels to ensure capacity.

• Monitor sickness and absence of staff and work with staff to improve where their attendance is below the expected standard.

• You will need to ensure that the homecare service works in an outcome focus way that is person centred to the individual customer. Ensuing that support plans a written to a high standard and that risk assessments are carried out and reviewed in line with the company’s policy. Mentoring to staff responsible for care plans and risk assessments on how this should be carried out.

 
The Ideal Candidate Will Have:

• Relevant experience in similar role (ideally with NVQ Level 3 in Social Care)
• A full UK Driving License
• Strong system proficiency and local area knowledge
• A self-motivated and ambitious mindset
• Exceptional communication skills
• Excellent organization and attention to detail
• Competence with IT systems, Microsoft Office, and databases
• The proven ability to manage and meet tight deadlines

 
Retain Offers:

• Join a dynamic, collaborative, and expanding team where your contributions are valued.
• Enjoy free parking and our commitment to helping you maintain a healthy work-life balance.
• We invest in your future with training and competitive pay.
• Your birthday off and a company pension scheme.
• Access exclusive discounts via the Blue Light Card and wellbeing support through our Employee Assistance Program.

 
Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.

Title: Community Team Leader Homecare
Location: Chippenham, Bath
Salary: from £13.25 per hour, paid trvel time 40p per mile

The main purpose of the role is to ensure that care services are provided in a way that maximises a person’s independence, choice, and dignity. The individual will achieve this through in-depth and person-centred care planning, care assessments and risk assessments. The Community Team Leader will also provide support to the care team, enabling to understand each customer’s support needs.

JOB REQUIREMENTS:

• An individual who is kind, approachable, caring, and passionate
• Driving Licence 
• Your own car & willingness to travel
• NVQ Level 3 
• 2 years care experience

DUTIES & RESPONSIBILITIES

• To work in the field and assist the Care Coordinator and Branch Manager. To ensure the quality of care being delivered is to the highest standard expected by Retain Healthcare.
• To have a full understanding of our policies and behaviours framework and ensure that the organisation exceeds these expectations.
• Ensuring customers have activities that support them to meet their outcomes.
• Event planning for customer, families and staff inclusion creating opportunities for social interaction.
• Shadowing and training new staff the practical delivery of care to support to our customer’s.
• Carrying out supervisions and spot checks of carer’s and supporting them to develop their skills through feedback and reflective learning.
• To take responsibility for the organisation and maintenance of Care Plan files in their area. To work with a team member when our standards have not been reached, providing continuous improvement.
• Work in a flexible manner that meets the needs of the service.
• Carry out new service assessments ensuring that an agreed Care Plan and Risk Assessments are in place before the service commences, unless, in emergency cover agreed by the Manager.
• To ensure that every customer has a Support Plan and Risk Assessments that are regularly reviewed and detailed to meet their individual needs.
• To communicate regularly and when required with customer’s and their family; informing next of kin when an incident has occurred if appropriate.
• Contribute towards communicating changes to rotas and customer requirements within the community.
• Ensure that carers adhere to company policies and procedures and ensure the care team are working within them.
• To identify any further training needs of carers information observed or customer’s feedback. 
• To ensure that the service operates at an Outstanding rating with the Care Quality Commission and that all organisational objectives are fully met by their team.

• Maintain and always ensure that office records and notes are accurate and up to date, including the correct storing of information and adherence to the Data Protection Act and GDPR legislation.

• Deliver good and effective care and support to all of our customer’s and ensure everyone has a good customer experience.

• To model effective communication and hold regular team meetings.

Benefits: 

• Get paid for all travel, visits & training
• 40p per mile for travel
• Weekly pay
• All training provided is endorsed by Skills for Care through our training company Retain Skills
• Access to Mental Health First Aiders
• Free Lifestyle card 
• Blue Light card
• DBS Rebate Reimbursement
• Potential to progress your career further with employment opportunities and Diplomas. 

Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.

Title: Care Co-ordinator (Homecare)
Location: Salisbury
Contracted Hours: 40 hours per week, Monday to Friday, 8:30am – 5:00pm (30-minute unpaid break), on call availability
Salary: £25396.80 per annum bonus
 
About Us:
Retain Healthcare is an experienced, dynamic, and forward-thinking health and social care provider. We offer temporary and permanent recruitment solutions to healthcare establishments and individuals with diverse support needs within their own homes across the South West. With branches in Cheltenham, Chippenham, Salisbury, and Bournemouth, we are the agency of choice for many providers in the local area. Retain Healthcare has grown by reputation to become the go-to provider.
 
The Role:
As a Care Coordinator you will be required to ensure the smooth running of the CQC Regulated branch supporting individuals in their own homes maintaining its excellent reputation, seek new opportunities, ensuring that the care and coordinating team follow company policies as well as national and local guidance.
 
Main Duties and Responsibilities:

• To ensure the branch continues to grow and develop its homecare service.
• Work alongside the Registered Manager to drive the team and branch towards achieving weekly KPIs. Key areas of focus will include optimizing new staff recruitment, increasing the number of client packages, and developing our private funding customer base.

• Ensure that the coordinating team create travel effective rotas in advance and that customers have a consistent high-quality service from people they know.

• Effectively manage team rosters, matching skills to specific client requirements.

• Report and record any safeguarding concerns to the Branch Manager.

• Attend training and expand your personal development, you will need to have the ability to use reflective practice and that learning logs are completed so that lessons can be learnt and improve overall service delivery for the branch

• Approve and keep a record of holidays and ensure there is appropriate staffing levels to ensure capacity.

• Monitor sickness and absence of staff and work with staff to improve where their attendance is below the expected standard.

• You will need to ensure that the homecare service works in an outcome focus way that is person centred to the individual customer. Ensuing that support plans a written to a high standard and that risk assessments are carried out and reviewed in line with the company’s policy. Mentoring to staff responsible for care plans and risk assessments on how this should be carried out.

 
The Ideal Candidate Will Have:

• Relevant experience in similar role (ideally with NVQ Level 3 in Social Care)
• A full UK Driving License
• Strong system proficiency and local area knowledge
• A self-motivated and ambitious mindset
• Exceptional communication skills
• Excellent organization and attention to detail
• Competence with IT systems, Microsoft Office, and databases
• The proven ability to manage and meet tight deadlines

 
Retain Offers:

• Join a dynamic, collaborative, and expanding team where your contributions are valued.
• Enjoy free parking and our commitment to helping you maintain a healthy work-life balance.
• We invest in your future with training and competitive pay.
• Your birthday off and a company pension scheme.
• Access exclusive discounts via the Blue Light Card and wellbeing support through our Employee Assistance Program.

 
Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.