Title: Registered Manager – Domiciliary and Complex Care 
Reports to: Head of Homecare
Location: Chippenham
Salary: up to £38000

A vacancy exists within Retain Healthcare for the Registered Manager for our Chippenham and Bath service; we are a dynamic homecare provider offering individuals support within their own homes from 30 minutes to 24-hour care. This role will include building relationships with local authorities, social care and health community teams as well as developing the private market.

The main priority of this role is to ensure growth is maintained and targets are met and exceeded. The Registered Manager will look to develop their own team of coordinators and customers.
As a leading provider of community care in the Wiltshire area, no two days are the same.  This is a fast-paced responsive role based at our Chippenham office, so you need to be well organised, resilient and have excellent interpersonal skills.
You are also supported from our own in-house recruitment and agency team supplying temporary and permanent staffing.

Main Duties and Responsibilities
• To ensure the branch continues to grow and develop its community and safer independence service.
• To ensure coordinators and the branch overall hit their weekly KPI, covering areas such as the recruitment of new staff, number of packages taken on and the development of our private funding customer base
• Have a strong working knowledge of the Care Act and working to CQC guidelines / legislation.
• Ensure that you and the team work together to create travel effective rotas in advance and that customers have a consistent high-quality service from people they know.
• Monitor candidate applications and that all new staff are recruited using safer recruitment guidelines. Ensure staff are recruited through our values-based recruitment procedures and that they are suitable to support vulnerable people.
• Ensure the branch keep effective relationships with the staff, understand their work requirements. Ensure the team roster effectively, skill matching to specific needs are managed effectively.
• You will be responsible for ensuring all staff supervisions and annual appraisals happen in the branch in line with company policy
• You will deal with any staffing issues and support them appropriately, talking to them about performance concerns raised as they arise. You need to manage poor performance in line with company policy and ACAS guidelines.

CONTACTS & COMMUNICATIONS
• Have strong communication and leadership skills and be able to build sound relationships with all our customers
• Excellent customer service skills, nothing is too much trouble for our customers and the ability to make them feel important to us is key to a successful branch
• Build strong relationships with staff and work to our staff retention strategy, showing appreciation and recognition for the work that they do.
• Ensuring that records and legible, accurate, non-opinionated and to a good standard
• Ensure social media is up to date for your branch and meets our advertising guidelines
• Be the lead for GDPR for the branch
• Oversee disciplinaries and performance improvement plans where necessary.

COMPETENCIES
The holder of this post should be able to demonstrate:
• The branch and you, maintain integrity when dealing with matters of Customer confidentiality
• A willingness to undertake training to develop new skills
• A willingness to operate flexibility and to be accountable
• The ability to work without supervision while adhering to company policies
• An understanding of the needs of our Customers
• An understanding of our competitors, their pay and charge rates / incentives.
• Keep up to date on legislation and regulations
• Have Strong leadership skills
• Be Competent with budgets, Targets and understanding finances
• Be forward thinking, self-motivated and persistent.
• Be trustworthy, intuitive, organised and methodical
• Have excellent interpersonal skills
• Be approachable and quality oriented
• Able to handle complaints and resolve conflict
• Understanding of legislation including CQC KLOES, the Care Act and Care Certificate.
Must have a service management background and previous experience as a Registered Manager.

Benefits
• Excellent Salary Bonus 
• Pension
• Company Mobile
• Laptop 
• 25 Days holiday plus bank holidays

Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.

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CARE MORE IN 2024! 
As a Care Worker for Retain Healthcare, the main purpose of the position is to provide care and support to all of customers, (both individuals and families assessed as being in need of assistance).
You will enable customers to maintain their independence and quality of life in their own homes.
Our services are customer led, and we support our customers to achieve their personal outcomes, by using an outcome focused approach.

MAIN DUTIES & RESPONSIBILITIES -

• When required liaise with Social Workers, District Nurses and other agency professionals within the multidisciplinary team.
• Contribute towards communicating changes of requirements.
• Ensure that you work within the company policies and procedures.
• Attending training and expanding your personal development
• Assist customers as appropriate with their personal needs, such as dressing, washing, meal preparation and access to their community as detailed in the Care Plan.
• When working within a customer’s home setting you may be assisting customers with, or where necessary carry out light housework, such as dusting, sweeping/ vacuuming carpets, living rooms/ kitchens/ bathrooms and toilets, polishing furniture using dusters/ mops/ equipment, washing and ironing clothing and bed linen, preparing and cooking a meal.
• Following the outcome focused model, encourage customers to undertake personal care and tasks which they are capable of, recognising that their abilities may change, in some circumstances, on a day-to-day basis

Requirements: 

• A kind, approachable, caring, and passionate individual 
• Drivers licence 
• Own a car 
• A desire to provide quality care and make a difference in the lives of others
• Available between 7am-2pm or 4pm-10pm 

Benefits:

• Get paid - for all travel,visits & training
• Guaranteed hours contract - know your earnings every week
• Flexible hours both full and part time with a range of shift patterns
• 40p per mile for travel
• Weekly pay
• All training provided is endorsed by Skills for Care through our training company Retain Skills
• Access to Mental Health First Aiders
• Free Lifestyle card 
• Access to a vehicle when yours is off the road
• Blue Light card
• Lifestyle discount card
• DBS Rebate Reimbursement
• Potential to progress your career further with employment opportunites and Diplomas. 

Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.

Care more in 2024!
Retain Healthcare, Wiltshire are currently recruiting support workers to work within specialist residential service in Salisbury area for ongoing shifts. You will be working alongside one of the country's leading providers to support people with learning and physical disabilities.

Pay rates are £11.50 to £17.25 per hour (with holiday pay accrued separately)
Working with Retain Healthcare means that you will have:

• Weekly pay (PAYE not Umbrella so no hidden charges)
• FLEXIBLE hours - part time or full time, with a range of shifts including days and nights.
• Access to multiple high street discounts via the Blue Light scheme or Lifestyle card
• Paid training
• 24/7 support from our highly experienced team

• Access to ongoing personal development
• Recommend a friend bonus scheme
• EAP - Employee assistance programme
• Free uniform

Your duties will be assisting with all aspects of daily living including personal care, medication and healthcare appointments along with accessing the local community and maintaining relations with family and friends. Additional activities may include:

• Trips to pubs and restaurants
• Music and discos
• Cinema and watching movies in the house
• Gaming
• Walking/exercise and some sport
• Art and craft sessions

Day shift would be 8:00-6:30pm
Requirements for this role:

• A driver with own car due to location.
• Experience with Autism and LD an advantage but not essential
• Physical Intervention Training(PBM, PMVA) desirable but not essential
• Right to work in the UK
• Completion of our online application form and able to provide proof of ID

Shift
*We Do Not Offer Sponsorship For These Roles*

Are you passionate about making a genuine difference in people's lives? Do you thrive in a fast-paced and rewarding environment where every day brings new challenges and opportunities to learn and grow? If so, we invite you to become a vital member of our dedicated healthcare team as a Healthcare Assistant.

Required:
- Kind, caring, compassionate individual 
- UK work authorisation

Main Duties and Responsibilities include:

• When required liaise with Social Workers, District Nurses and other agency professionals within the multidisciplinary team.
• Contribute towards communicating changes of requirements.
• Ensure that you work within the company policies and procedures.
• Attending training and expanding your personal development
• Assist customers as appropriate with their personal needs, such as dressing, washing, meal preparation and access to their community as detailed in the Care Plan.
• When working within a customer’s home setting you may be assisting customers with, or where necessary carry out light housework, such as dusting, sweeping/ vacuuming carpets, living rooms/ kitchens/ bathrooms and toilets, polishing furniture using dusters/ mops/ equipment, washing and ironing clothing and bed linen, preparing and cooking a meal.
• Following the outcome focused model, encourage customers to undertake personal care and tasks which they are capable of, recognising that their abilities may change, in some circumstances, on a day-to-day basis

Being Part of Retain Healthcare, you will benefit from:

• £250 joining bonus
• Employee assistance program
• Full time Mental Health First Aiders who are there for you when you need them
• Having your own dedicated coordinator who will ensure you have the work you want and that you have everything you need to be successful in your role
• Local training and your own career development pathway endorsed by Skills for care. City and Guilds
• FLEXIBLE hours - part time or full time, with a range of shifts including days and nights.
• Guaranteed Hours available
• FREE uniform
• Paid training
• DBS Rebate Reimbursement
• Enhanced Bank Holiday pay
• Free blue light card
• Weekly pay
• Easy online application
• Gloucestershire – CQC – Outstanding for Well Led
• Retain Rewards - local discounts

Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.

Community Support Worker

Being a part of this gives you access to training and personal development that is both innovative and career changing. You will be leading the way in shaping the future of Social Care and developing the next generation of Care Professionals. ‘Feel proud to work in Social Care’

Benefits:

• 24 hour support advice and guidance
• Employee assistance program
• Full time Mental Health First Aiders who are there for you when you need them
• Having your own dedicated coordinator who will ensure you have the work you want and that you have everything you need to be successful in your role
• Working for a Company that strives to do things better or differently
• Local training and your own career development pathway endorsed by Skills for care. City and Guilds
• FLEXIBLE hours - part time or full time, with a range of shifts including days and nights.
• Guaranteed Hours available
• FREE uniform, training and DBS Rebate Reimbursement
• Enhanced Bank Holiday pay
• Weekly pay. PAYE (not Umbrella so no hidden Fees)
• All PPE provided
• Easy online application
• Gloucestershire – CQC – Outstanding for Well Led
• Retain Rewards - local discounts
• Access to “Blue Light Card”
• Recommend a friend bonus of up to £250 per introduction

 Job Details:

• When required liaise with Social Workers, District Nurses and other agency professionals within the multidisciplinary team.
• Contribute towards communicating changes of requirements.
• Ensure that you work within the company policies and procedures.
• Attending training and expanding your personal development
• Assist customers as appropriate with their personal needs, such as dressing, washing, meal preparation and access to their community as detailed in the Care Plan.
• When working within a customer’s home setting you may be assisting customers with, or where necessary carry out light housework, such as dusting, sweeping/ vacuuming carpets, living rooms/ kitchens/ bathrooms and toilets, polishing furniture using dusters/ mops/ equipment, washing and ironing clothing and bed linen, preparing and cooking a meal.
• Following the outcome focused model, encourage customers to undertake personal care and tasks which they are capable of, recognising that their abilities may change, in some circumstances, on a day-to-day basis

Requirements:

• A kind, approachable, caring and passionate individual
• Drivers licence 
• Your own car 
• Willingness to learn and make a difference

‘The only way to do great work is to love what you do. If you haven’t found it yet, then Retain Healthcare has the answer’
Are you looking for something different? Retain Healthcare is developing a new model of care and support to people living at home in your community. This is an opportunity for the right person to shape and develop a new service and deliver care that provides improved quality of life to those who need you most.
Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.

For more information please call our recruitment team on 03303334443!

Care More in 2024!

We are looking for a new Team Leader!

The main purpose of the role is to ensure that care services are provided in a way that maximises a person’s independence, choice and dignity. The indiviual will achieve this through in-depth and person-centred care planning, care assessments and risk assessments. The Community Team Leader will also provide support to the care team, enabling to understand each customer’s support needs.

JOB REQUIREMENTS:

• An individual who is kind, apprachable, caring, and passionate
• Drivers Licence 
• Your own car & willingness to travel
• NVQ Level 3 or relevant experience in supervisory healthcare role

DUTIES & RESPONSIBILITIES

• To work in the field and assist the Care Coordinator and Branch Manager. To ensure the quality of care being delivered is to the highest standard expected by Retain Healthcare.
• To have a full understanding of our policies and behaviours framework and ensure that the organisation exceeds these expectations.
• Ensuring customers have activities that support them to meet their outcomes.
• Event planning for customer, families and staff inclusion creating opportunities for social interaction.
• Shadowing and training new staff the practical delivery of care to support to our customer’s.
• Carrying out supervisions and spot checks of carer’s and supporting them to develop their skills through feedback and reflective learning.
• To take responsibility for the organisation and maintenance of Care Plan files in their area. To work with a team member when our standards have not been reached, providing continuous improvement.
• Work in a flexible manner that meets the needs of the service.
• Carry out new service assessments ensuring that an agreed Care Plan and Risk Assessments are in place before the service commences, unless, in emergency cover agreed by the Manager.
• To ensure that every customer has a Support Plan and Risk Assessments that are regularly reviewed and detailed to meet their individual needs.
• To communicate regularly and when required with customer’s and their family; informing next of kin when an incident has occurred if appropriate.
• Contribute towards communicating changes to rotas and customer requirements within the community.
• Ensure that carers adhere to company policies and procedures and ensure the care team are working within them.
• To identify any further training needs of carers information observed or customer’s feedback. 
• To ensure that the service operates at an Outstanding rating with the Care Quality Commission and that all organisational objectives are fully met by their team.

• Maintain and always ensure that office records and notes are accurate and up to date, including the correct storing of information and adherence to the Data Protection Act and GDPR legislation.

• Deliver good and effective care and support to all of our customer’s and ensure everyone has a good customer experience.

• To model effective communication and hold regular team meetings.

C.O.S not available. 

Benefits: 

• Get paid - for all travel,visits & training
• Guaranteed hours contract - know your earnings every week
• 40p per mile for travel
• Weekly pay
• All training provided is endorsed by Skills for Care through our training company Retain Skills
• Access to Mental Health First Aiders
• Free Lifestyle card 
• Access to a vehicle when yours is off the road
• Blue Light card
• DBS Rebate Reimbursement
• Potential to progress your career further with employment opportunites and Diplomas. 

*We Do Not Offer Sponsorship For These Roles*

Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.

Retain Healthcare is developing a new model of care and support to people living at home in your community. This is an opportunity for the right person to shape and develop a new service and deliver care that provides improved quality of life to those who need you most.

We are looking for a compassionate, dedicated, and experienced female live-in carer to provide personalized care and support to a male client in the comfort of his own home. The carer will ensure the client's well-being, safety, and comfort while promoting independence and dignity. This role requires someone who can live on-site, providing 24-hour care and companionship.
The role will include; personal care, health monitoring, household duties; ensuring safety and security. Due to the nature of the clients job, the carer will need to pass in depth security clearnace. 
REQUIREMENTS:

• Full Driving licence
• Female applicants due to client requirements
• Clear communication skills 
• GCSE  or equivalent in English and Maths 
• Previous live in experience 
• Kind, caring, and patient

DESIREABLE: 

• Bowel training
• Experience with hoisting
• Care certificate/ NVQ Level 2

Being Part of Retain Healthcare, you will benefit from:

• 24 hour support advice and guidance
• Employee assistance program
• Full time Mental Health First Aiders who are there for you when you need them
• Working for a Company that strives to do things better or differently
• Local training and your own career development pathway endorsed by Skills for care. City and Guilds
• Guaranteed Hours available
• FREE uniform
• PAID training 
• Enhanced Bank Holiday pay
• Bluelight and Lifestyle discount cards
• Weekly pay
• Enhanced DBS Rebate Reimbursement
• 28 days Annual Leave

Being a part of this gives you access to training and personal development that is both innovative and career changing. You will be leading the way in shaping the future of Social Care and developing the next generation of Care Professionals. ‘Feel proud to work in Social Care’
Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.

Retain Healthcare is developing a new model of care and support to people living at home in your community. This is an opportunity for the right person to shape and develop a new service and deliver care that provides improved quality of life to those who need you most.

We are looking for a compassionate, dedicated, and experienced female live-in carer to provide personalized care and support to a male client in the comfort of his own home. The carer will ensure the client's well-being, safety, and comfort while promoting independence and dignity. This role requires someone who can live on-site, providing 24-hour care and companionship.
The role will include; personal care, health monitoring, household duties; ensuring safety and security. Due to the nature of the clients job, the carer will need to pass in depth security clearnace. 
REQUIREMENTS:

• Full Driving licence
• Female applicants due to client requirements
• Clear communication skills 
• GCSE  or equivalent in English and Maths 
• Previous live in experience 
• Kind, caring, and patient

DESIREABLE: 

• Bowel training
• Experience with hoisting
• Care certificate/ NVQ Level 2

Being Part of Retain Healthcare, you will benefit from:

• 24 hour support advice and guidance
• Employee assistance program
• Full time Mental Health First Aiders who are there for you when you need them
• Working for a Company that strives to do things better or differently
• Local training and your own career development pathway endorsed by Skills for care. City and Guilds
• Guaranteed Hours available
• FREE uniform
• PAID training 
• Enhanced Bank Holiday pay
• Bluelight and Lifestyle discount cards
• Weekly pay
• Enhanced DBS Rebate Reimbursement
• 28 days Annual Leave

Being a part of this gives you access to training and personal development that is both innovative and career changing. You will be leading the way in shaping the future of Social Care and developing the next generation of Care Professionals. ‘Feel proud to work in Social Care’
Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.

We are looking for new Community Team Leaders to join our growing Supported Living service!
 
The main purpose of these roles is to ensure that care services are provided in a way that maximises a person’s independence, choice and dignity. The individuals will achieve this through in-depth and person-centred care planning, care assessments and risk assessments. The Community Team Leaders will also provide support to the care team, enabling them to understand each customer’s support needs and take part in an On Call out of hours service.
 
JOB REQUIREMENTS:
An individual who is kind, approachable, caring, and passionate about making a difference to someone’s life, helping to live the life they choose by putting them at the centre of their support.
Drivers Licence
Your own car & willingness to travel
NVQ Level 3 or relevant experience in supervisory healthcare role (or working towards)
 
DUTIES & RESPONSIBILITIES
To work in the field and assist the Care Coordinator and Branch Manager. To ensure the quality of care being delivered is to the highest standard expected by Retain Healthcare.
To have a full understanding of our policies and behaviours framework and ensure that the organisation exceeds these expectations.
Ensuring customers have activities that support them to meet their outcomes.
Event planning for customer, families and staff inclusion creating opportunities for social interaction.
Shadowing and training new staff the practical delivery of care to support to our customer’s.
Carrying out supervisions and spot checks of carer’s and supporting them to develop their skills through feedback and reflective learning.
To take responsibility for the organisation and maintenance of Care Plan files in their area. To work with team members when our standards have not been reached, providing continuous improvement.
Work in a flexible manner that meets the needs of the service.
Carry out new service assessments ensuring that an agreed Care Plan and Risk Assessments are in place before the service commences, unless, in emergency cover agreed by the Manager.
To ensure that every customer has a Support Plan and Risk Assessments that are regularly reviewed and detailed to meet their individual needs.
To communicate regularly and when required with customer’s and their family, informing next of kin when an incident has occurred if appropriate.
Contribute towards communicating changes to rotas and customer requirements within the community.
Ensure that carers adhere to company policies and procedures and ensure the care team are working within them.
To identify any further training needs of carers information observed or customer’s feedback to Branch
To ensure that the service operates at an Outstanding rating with the Care Quality Commission and that all organisational objectives are fully met by their team.
Maintain and always ensure that office records and notes are accurate and up to date, including the correct storing of information and adherence to the Data Protection Act and GDPR legislation.
Deliver good and effective care and support to all of our customer’s and ensure everyone has a good customer experience.
To model effective communication and hold regular team meetings.
 
Benefits:
Get paid - for all travel, visits & training
Guaranteed hours contract - know your earnings every week
40p per mile for travel
Weekly pay
All training provided is endorsed by Skills for Care through our training company Retain Skills
Access to Mental Health First Aiders
Free Lifestyle card
Access to a vehicle when yours is off the road
Blue Light card
DBS Rebate Reimbursement
Potential to progress your career further with employment opportunities and Diplomas.

Retain Healthcare Ltd and Retain Skills (South West) Ltd are equal opportunities employers. Offers of employment will be subject to satisfactory references and a DBS check.

Are you passionate about making a genuine difference in people's lives? Do you thrive in a fast-paced and rewarding environment where every day brings new challenges and opportunities to learn and grow? If so, we invite you to become a vital member of our dedicated healthcare team as a Healthcare Assistant.

Required:
- Kind, caring, compassionate individual 
- UK work authorisation

Main Duties and Responsibilities include:

• When required liaise with Social Workers, District Nurses and other agency professionals within the multidisciplinary team.
• Contribute towards communicating changes of requirements.
• Ensure that you work within the company policies and procedures.
• Attending training and expanding your personal development
• Assist customers as appropriate with their personal needs, such as dressing, washing, meal preparation and access to their community as detailed in the Care Plan.
• When working within a customer’s home setting you may be assisting customers with, or where necessary carry out light housework, such as dusting, sweeping/ vacuuming carpets, living rooms/ kitchens/ bathrooms and toilets, polishing furniture using dusters/ mops/ equipment, washing and ironing clothing and bed linen, preparing and cooking a meal.
• Following the outcome focused model, encourage customers to undertake personal care and tasks which they are capable of, recognising that their abilities may change, in some circumstances, on a day-to-day basis

Being Part of Retain Healthcare, you will benefit from:

• £250 joining bonus
• Employee assistance program
• Full time Mental Health First Aiders who are there for you when you need them
• Having your own dedicated coordinator who will ensure you have the work you want and that you have everything you need to be successful in your role
• Local training and your own career development pathway endorsed by Skills for care. City and Guilds
• FLEXIBLE hours - part time or full time, with a range of shifts including days and nights.
• Guaranteed Hours available
• FREE uniform
• Paid training
• DBS Rebate Reimbursement
• Enhanced Bank Holiday pay
• Free blue light card
• Weekly pay
• Easy online application
• Gloucestershire – CQC – Outstanding for Well Led
• Retain Rewards - local discounts

Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.

Community Support Worker

Being a part of this gives you access to training and personal development that is both innovative and career changing. You will be leading the way in shaping the future of Social Care and developing the next generation of Care Professionals. ‘Feel proud to work in Social Care’

Benefits:

• 24 hour support advice and guidance
• Employee assistance program
• Full time Mental Health First Aiders who are there for you when you need them
• Having your own dedicated coordinator who will ensure you have the work you want and that you have everything you need to be successful in your role
• Working for a Company that strives to do things better or differently
• Local training and your own career development pathway endorsed by Skills for care. City and Guilds
• FLEXIBLE hours - part time or full time, with a range of shifts including days and nights.
• Guaranteed Hours available
• FREE uniform, training and DBS Rebate Reimbursement
• Enhanced Bank Holiday pay
• Weekly pay. PAYE (not Umbrella so no hidden Fees)
• All PPE provided
• Easy online application
• Gloucestershire – CQC – Outstanding for Well Led
• Retain Rewards - local discounts
• Access to “Blue Light Card”
• Recommend a friend bonus of up to £250 per introduction

 Job Details:

• When required liaise with Social Workers, District Nurses and other agency professionals within the multidisciplinary team.
• Contribute towards communicating changes of requirements.
• Ensure that you work within the company policies and procedures.
• Attending training and expanding your personal development
• Assist customers as appropriate with their personal needs, such as dressing, washing, meal preparation and access to their community as detailed in the Care Plan.
• When working within a customer’s home setting you may be assisting customers with, or where necessary carry out light housework, such as dusting, sweeping/ vacuuming carpets, living rooms/ kitchens/ bathrooms and toilets, polishing furniture using dusters/ mops/ equipment, washing and ironing clothing and bed linen, preparing and cooking a meal.
• Following the outcome focused model, encourage customers to undertake personal care and tasks which they are capable of, recognising that their abilities may change, in some circumstances, on a day-to-day basis

Requirements:

• A kind, approachable, caring and passionate individual
• Drivers licence 
• Your own car 
• Willingness to learn and make a difference

‘The only way to do great work is to love what you do. If you haven’t found it yet, then Retain Healthcare has the answer’
Are you looking for something different? Retain Healthcare is developing a new model of care and support to people living at home in your community. This is an opportunity for the right person to shape and develop a new service and deliver care that provides improved quality of life to those who need you most.
Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.

For more information please call our recruitment team on 03303334443!

Title: Registered Manager – Domiciliary and Complex Care 
Reports to: Head of Homecare
Location: Chippenham
Salary: up to £38000

A vacancy exists within Retain Healthcare for the Registered Manager for our Chippenham and Bath service; we are a dynamic homecare provider offering individuals support within their own homes from 30 minutes to 24-hour care. This role will include building relationships with local authorities, social care and health community teams as well as developing the private market.

The main priority of this role is to ensure growth is maintained and targets are met and exceeded. The Registered Manager will look to develop their own team of coordinators and customers.
As a leading provider of community care in the Wiltshire area, no two days are the same.  This is a fast-paced responsive role based at our Chippenham office, so you need to be well organised, resilient and have excellent interpersonal skills.
You are also supported from our own in-house recruitment and agency team supplying temporary and permanent staffing.

Main Duties and Responsibilities
• To ensure the branch continues to grow and develop its community and safer independence service.
• To ensure coordinators and the branch overall hit their weekly KPI, covering areas such as the recruitment of new staff, number of packages taken on and the development of our private funding customer base
• Have a strong working knowledge of the Care Act and working to CQC guidelines / legislation.
• Ensure that you and the team work together to create travel effective rotas in advance and that customers have a consistent high-quality service from people they know.
• Monitor candidate applications and that all new staff are recruited using safer recruitment guidelines. Ensure staff are recruited through our values-based recruitment procedures and that they are suitable to support vulnerable people.
• Ensure the branch keep effective relationships with the staff, understand their work requirements. Ensure the team roster effectively, skill matching to specific needs are managed effectively.
• You will be responsible for ensuring all staff supervisions and annual appraisals happen in the branch in line with company policy
• You will deal with any staffing issues and support them appropriately, talking to them about performance concerns raised as they arise. You need to manage poor performance in line with company policy and ACAS guidelines.

CONTACTS & COMMUNICATIONS
• Have strong communication and leadership skills and be able to build sound relationships with all our customers
• Excellent customer service skills, nothing is too much trouble for our customers and the ability to make them feel important to us is key to a successful branch
• Build strong relationships with staff and work to our staff retention strategy, showing appreciation and recognition for the work that they do.
• Ensuring that records and legible, accurate, non-opinionated and to a good standard
• Ensure social media is up to date for your branch and meets our advertising guidelines
• Be the lead for GDPR for the branch
• Oversee disciplinaries and performance improvement plans where necessary.

COMPETENCIES
The holder of this post should be able to demonstrate:
• The branch and you, maintain integrity when dealing with matters of Customer confidentiality
• A willingness to undertake training to develop new skills
• A willingness to operate flexibility and to be accountable
• The ability to work without supervision while adhering to company policies
• An understanding of the needs of our Customers
• An understanding of our competitors, their pay and charge rates / incentives.
• Keep up to date on legislation and regulations
• Have Strong leadership skills
• Be Competent with budgets, Targets and understanding finances
• Be forward thinking, self-motivated and persistent.
• Be trustworthy, intuitive, organised and methodical
• Have excellent interpersonal skills
• Be approachable and quality oriented
• Able to handle complaints and resolve conflict
• Understanding of legislation including CQC KLOES, the Care Act and Care Certificate.
Must have a service management background and previous experience as a Registered Manager.

Benefits
• Excellent Salary Bonus 
• Pension
• Company Mobile
• Laptop 
• 25 Days holiday plus bank holidays

Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.