Position: Deputy Manager - Homecare
Reporting to: Registered Manager
Location: Cheltenham
Salary: Up to 28K  Bonus
Benefits: Pension, Company Mobile, Laptop, Birthday Off, Exclusive discount scheme

About Us:
Retain Healthcare is a dynamic homecare provider with a great reputation dedicated to offering exceptional support to individuals within their homes. We pride ourselves on our excellent reputation and are now seeking a motivated and forward-thinking Deputy Manager to join our team and contribute to our continued growth and success.

Role Overview:
As a Deputy Manager, you will work closely with the Registered Manager to ensure the smooth and effective operation of our branch. Your role will involve building strong relationships with local authorities, social care teams, and health community teams. You will be pivotal in maintaining our high standards of care, seeking new business opportunities, and ensuring that our team adheres to both company policies and national guidelines.

Key Responsibilities:

• Branch Development: Drive the growth and development of our homecare services, ensuring the branch meets its weekly KPIs, including staff recruitment, new care packages, and expanding our private customer base.
• Team Leadership: Supervise and mentor the coordinating team, ensuring the creation of efficient rotas and the delivery of consistent, high-quality care.
• Recruitment & Compliance: Oversee the recruitment process, ensuring all new staff are hired following safer recruitment guidelines. Maintain an up-to-date training matrix, ensuring all staff meet compliance and training requirements.
• Staff Management: Conduct staff supervisions and annual appraisals, address performance issues, manage absence and sickness, and ensure effective staff retention through recognition and support.
• Quality Assurance: Monitor and report any safeguarding concerns, conduct internal audits, and ensure all documentation is accurate, legible, and compliant with GDPR and CQC standards.
• Customer Focus: Ensure a person-centered, outcome-focused approach in all care plans and risk assessments, delivering outstanding service that meets the individual needs of our customers.
• Business Development: Network and build a strong profile within the community, cross-sell other parts of the business, and contribute to the annual quality report and business development plan.

Competencies:
The ideal candidate will demonstrate:

• NVQ level 3 in Health and Social Care and driving licence required
• Strong leadership and communication skills
• Ability to work independently while adhering to company policies
• A deep understanding of customer needs and regulatory standards
• Forward-thinking, self-motivated, and organised approach
• Excellent interpersonal skills and a commitment to quality
• Ability to handle complaints and resolve conflicts effectively
• A thorough understanding of CQC KLOEs, the Care Act, and Health and Safety regulations

Why Join Us?

• Competitive Salary & Bonus: Recognising and rewarding your contributions.
• Career Development: Opportunities for personal growth through training and reflective practice.
• Supportive Environment: A team that values your input and encourages innovation.
• Extra Perks: Enjoy your birthday off, a company mobile, and a laptop to support your work.
• Access to our Pool Car: Useful if your car is off the road
• Free Parking: All sites offer free parking

Ready to Make a Difference? If you are passionate about providing exceptional care and are ready to take on a leadership role, we’d love to hear from you! Apply now to join our team and help us continue to deliver outstanding homecare services.

Job Title: Registered Manager – Domiciliary and Complex Care
Reports to: Head of Homecare
Location: Chippenham (covering Chippenham & Bath)
Salary: £38,000 – £40,000 Performance Bonus

About the Role
We are looking for an experienced and driven Registered Manager to lead our Chippenham and Bath services. Retain Healthcare is a dynamic and expanding homecare provider, delivering high-quality care in the community — from 30-minute visits to 24-hour complex care packages.
As Registered Manager, you will oversee all aspects of service delivery, compliance, business development, and team leadership. You will play a pivotal role in building relationships with local authorities, NHS teams, and private clients while maintaining the highest standards of care and operational excellence.

Key Responsibilities
Business Growth & Compliance

• Lead and develop the branch, with a focus on sustainable growth in both commissioned and private markets.
• Ensure all services meet CQC standards and align with the Care Act and other relevant legislation.
• Monitor and exceed KPIs, including recruitment targets, package growth, and private customer acquisition.

Team Management

• Build, support, and inspire a high-performing team of Coordinators and Care Staff.
• Ensure effective rota planning that promotes continuity of care and travel efficiency.
• Oversee the recruitment process following safer recruitment and values-based guidelines.
• Conduct regular supervisions and annual appraisals; manage underperformance proactively and in line with policy.

Customer & Stakeholder Engagement

• Foster excellent relationships with clients and their families, ensuring exceptional customer service.
• Communicate effectively with external partners, including local authority commissioning teams and health professionals.
• Uphold GDPR standards and act as the branch’s Data Protection Lead.

Operational Excellence

• Maintain accurate, professional, and non-opinionated records.
• Ensure social media and branch communications adhere to marketing and branding guidelines.
• Lead on complaint resolution and disciplinary matters where necessary.

What We’re Looking For
The ideal candidate will demonstrate:

• Previous experience as a Registered Manager within a domiciliary or complex care setting.
• Strong understanding of CQC’s Single Assessment Framework and Care Certificate standards.
• Proven leadership and people management skills.
• Knowledge of local care markets and competitor benchmarking.
• Financial acumen – experience managing budgets and hitting performance targets.
• Excellent communication and interpersonal skills, with a proactive and resilient approach.

What We Offer

• Competitive salary of £38,000 – £40,000 per year
• Performance-based bonus scheme
• Company mobile phone and laptop
• 25 days annual leave your birthday and bank holidays
• Pension scheme
• Full support from our in-house recruitment and temporary staffing teams

Join Us
If you're a passionate leader committed to delivering outstanding care and ready to drive growth in a supportive and forward-thinking organisation, we’d love to hear from you.
Retain Healthcare Ltd

Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.

Title: Registered Manager – Domiciliary and Complex Care 
Reports to: Head of Homecare
Location: Chippenham
Salary: Competitive

A vacancy exists within Retain Healthcare for the Registered Manager for our Chippenham and Bath service; we are a dynamic homecare provider offering individuals support within their own homes from 30 minutes to 24-hour care. This role will include building relationships with local authorities, social care and health community teams as well as developing the private market.

The main priority of this role is to ensure growth is maintained and targets are met and exceeded. The Registered Manager will look to develop their own team of coordinators and customers.
As a leading provider of community care in the Wiltshire area, no two days are the same.  This is a fast-paced responsive role based at our Chippenham office, so you need to be well organised, resilient and have excellent interpersonal skills.
You are also supported from our own in-house recruitment and agency team supplying temporary and permanent staffing.

Main Duties and Responsibilities
• To ensure the branch continues to grow and develop its community and safer independence service.
• To ensure coordinators and the branch overall hit their weekly KPI, covering areas such as the recruitment of new staff, number of packages taken on and the development of our private funding customer base
• Have a strong working knowledge of the Care Act and working to CQC guidelines / legislation.
• Ensure that you and the team work together to create travel effective rotas in advance and that customers have a consistent high-quality service from people they know.
• Monitor candidate applications and that all new staff are recruited using safer recruitment guidelines. Ensure staff are recruited through our values-based recruitment procedures and that they are suitable to support vulnerable people.
• Ensure the branch keep effective relationships with the staff, understand their work requirements. Ensure the team roster effectively, skill matching to specific needs are managed effectively.
• You will be responsible for ensuring all staff supervisions and annual appraisals happen in the branch in line with company policy
• You will deal with any staffing issues and support them appropriately, talking to them about performance concerns raised as they arise. You need to manage poor performance in line with company policy and ACAS guidelines.

CONTACTS & COMMUNICATIONS
• Have strong communication and leadership skills and be able to build sound relationships with all our customers
• Excellent customer service skills, nothing is too much trouble for our customers and the ability to make them feel important to us is key to a successful branch
• Build strong relationships with staff and work to our staff retention strategy, showing appreciation and recognition for the work that they do.
• Ensuring that records and legible, accurate, non-opinionated and to a good standard
• Ensure social media is up to date for your branch and meets our advertising guidelines
• Be the lead for GDPR for the branch
• Oversee disciplinaries and performance improvement plans where necessary.

COMPETENCIES
The holder of this post should be able to demonstrate:
• The branch and you, maintain integrity when dealing with matters of Customer confidentiality
• A willingness to undertake training to develop new skills
• A willingness to operate flexibility and to be accountable
• The ability to work without supervision while adhering to company policies
• An understanding of the needs of our Customers
• An understanding of our competitors, their pay and charge rates / incentives.
• Keep up to date on legislation and regulations
• Have Strong leadership skills
• Be Competent with budgets, Targets and understanding finances
• Be forward thinking, self-motivated and persistent.
• Be trustworthy, intuitive, organised and methodical
• Have excellent interpersonal skills
• Be approachable and quality oriented
• Able to handle complaints and resolve conflict
• Understanding of legislation including CQC Single Assessment Framework, the Care Act and Care Certificate.

Must have a service management background and previous experience as a Registered Manager.

Benefits
• Excellent Salary Bonus 
• Pension
• Company Mobile
• Laptop 
• 25 Days holiday plus bank holidays

Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.