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Internal Quality Lead
Job Description
Internal Quality Lead
INTRODUCTION
Retain Healthcare is a leading provider of Homecare and Agency services dedicated to enhancing the quality of life for our clients and their families. This role is based in our Head office in Cheltenham, Gloucestershire.
This post is to offer support to the Senior Management team by overseeing the quality of care provision.
As we continue to grow we are looking for a dedicated and experienced Internal Quality Lead to join our team and ensure the highest levels of standards are maintained.
MAIN DUTIES & KEY RESPONSIBILITIES
- Quality Assurance: Develop, implement, and manage a quality assurance program for our services, including policies, procedures and guidelines. This will include collating and reporting on QA questionnaires from staff, customers and stakeholders throughout the business.
- Quality Audits: To conduct regular quality audits on internal services on client files, support plans, staff files, recruitment and client daily records to identify areas for improvement. You will then create a report of recommendations for service improvement.
- Reporting: Prepare and present regular reports on quality assurance activities and outcomes to senior management and in preparation for inspection.
- CQC: To ensure that services operate to a GOOD to OUTSTANDING rating with the Care Quality Commission and that all organisational objectives are fully met by our services. To support managers with their CQC inspections. Understand the new Single Assessment Framework and I/We Statements.
- Performance Monitoring: Ensure that the care team have the right skills to provide a care service to each individual service users care needs, and that good practice is common place throughout the company.
- Policies and Procedures: Ensure that team members adhere to company policies and procedures, and to support changes and updates in company policies and procedures where appropriate.
- Incident Management: To Manage, investigate, report and develop improvement plans resulting from complaints about service provision. To oversee the complaints procedure in its entirety and ensure complainants have a fair and positive experience when giving feedback.
- Teamwork: Work with our teams to ensure that they are person centred and outcome focused. This role will support the care planning team with areas of quality and compliance with CQC regulations.
- Client Feedback: To communicate regularly with customers and their families. Including holding customer forms, and quality assurance reporting (QA).
- Records: Maintain and always ensure that office records and notes are accurate and up to date, including the correct storing of information and adherence to GDPR.
- Audit Reports: Audit and report on all incidents/ accidents and dangerous occurrences (RIDDOR) and make recommendations from the data, this information will need to be used to improve company policies and procedures.
- Learning: Keep up to date on quality standards, best practices and regulatory requirements.
- Meetings: To attend meetings as required by Retain Healthcare.
- Perform On-Call duties: Should this be required in an emergency, service or business development, or part of continuity planning.
- Liaising with other areas of the organisation, including adherence to the rules, regulations, and guidelines for good practice
- Working as part of a multi-disciplinary team and liaising with outside professionals.
- Computer literate
- Delivering professional management reports
The holder of this post should be able to demonstrate, or quickly acquire through appropriate training:
- To maintain integrity when dealing with matters of customer or staff confidentiality and meet GDPR requirements.
- A willingness to undertake training to develop new skills.
- The ability to supervise and coach team members.
- A willingness to operate flexibility and to be accountable.
- The ability to work without supervision while adhering to company policies.
- An understanding of the needs of our service users
- To have a sound understanding of the Care Quality Commission Regulations / Single Assessment Framework, quality statements and evidence categories
- Must have completed a Diploma Level 5 or be working towards a Diploma Level 5 in Management.
- Must be a driver with access to a vehicle.
- Competitive Salary
- Paid Holidays
- Pension
- Laptop and Mobile Phone
- Ongoing Professional Development and training opportunities
- Employee Assistance Programme
- Car Scheme - Salary Sacrifice
- Supportive and collaborative work environment
(This job description is not exhaustive and can include tasks not detailed above.)
SIMILAR JOBS
-
Care Assistant-Driving Required
CARING FOR LIVES IN 25
Community Support Worker and Healthcare Assistant Role
*Driving Licence Essential *Sponsorship not available*
Hours available: 07:00-14:00 or 16:00-22:00
Full Training provided
‘The only way to do great work is to love what you do. If you haven’t found it yet, then Retain Healthcare has the answer’
Retain Healthcare is developing a new model of care and support to people living at home in your community. This is an opportunity for the right person to shape and develop a new service and deliver care that provides improved quality of life to those who need you most.
Main Duties and Responsibilities include:- When required liaise with Social Workers, District Nurses and other agency professionals within the multidisciplinary team.
- Contribute towards communicating changes of requirements.
- Ensure that you work within the company policies and procedures.
- Attending training and expanding your personal development
- Assist customers as appropriate with their personal needs, such as dressing, washing, meal preparation and access to their community as detailed in the Care Plan.
- When working within a customer’s home setting you may be assisting customers with, or where necessary carry out light housework, such as dusting, sweeping/ vacuuming carpets, living rooms/ kitchens/ bathrooms and toilets, polishing furniture using dusters/ mops/ equipment, washing and ironing clothing and bed linen, preparing and cooking a meal.
- Following the outcome focused model, encourage customers to undertake personal care and tasks which they are capable of, recognising that their abilities may change, in some circumstances, on a day-to-day basis
Being Part of Retain Healthcare, you will benefit from:- Employee assistance program
- Full time Mental Health First Aiders who are there for you when you need them
- WEEKLY PAY
- FLEXIBLE hours - part time or full time, with a range of shifts including days and nights.
- FREE uniform, training and DBS Rebate Reimbursement
- Enhanced Bank Holiday pay
- Blue light card
- Easy online application
- Gloucestershire – CQC – Outstanding for Well Led
- Retain Rewards - local discounts
For more information please call our recruitment team! -
Registered Manager
Registered Manager - Community Care
A vacancy exists within Retain Healthcare for a Registered Manager for our Head office in Cheltenham, Gloucestershire; we are a dynamic homecare provider offering individuals support within their own homes. This role will include building relationships with local authorities, social care and health community teams. The main priority of this role is to ensure growth is maintained and targets are met and exceeded. The Manager will look to develop their own team of coordinators and customers
Areas we cover include, Cheltenham, Gloucester, Tewkesbury, Stroud, Forest of Dean, Cotswolds.
As a leading provider of community care in the Gloucestershire area, no two days are the same. This is a fast-paced responsive role based at the company head office so you need to be well organised, resilient and have excellent interpersonal skills.
You are also supported from our own in-house recruitment and agency team supplying temporary and permanent staffing.
Main Duties and Responsibilities
• To ensure the branch continues to grow and develop its community and safer independence service.
• To ensure coordinators and the branch overall hit their weekly KPI, covering areas such as the recruitment of new staff, number of packages taken on and the development of our private funding customer base
• Have an strong working knowledge of the Care Act and working to CQC guidelines.
• Ensure that you and the team work together to create travel effective rotas in advance and that customers have a consistent high-quality service from people they know.
• Monitor candidate applications and that all new staff are recruited using safer recruitment guidelines. Ensure staff are recruited through our values based recruitment procedures and that they are suitable to support vulnerable people.
• Ensure the branch keep effective relationships with the staff, have an understanding of their work requirements. Ensure the team roster effectively, skill matching to specific needs are managed effectively.
• You will be responsible for ensuring all staff supervisions and annual appraisals happen in the branch in line with company policy
• You will deal with any staffing issues and support them appropriately, talking to them about performance concerns raised as they arise.
CONTACTS & COMMUNICATIONS
• Have strong communication and leadership skills and be able to build sound relationships with all of our customers
• Excellent customer service skills, nothing is to much trouble for our customers and the ability to make them feel important to us is key to a successful branch
• Build strong relationships with staff and work to our staff retention strategy, showing appreciation and recognition for the work that they do.
• Ensuring that records and legible, accurate, non-opinionated and to a good standard
• Ensure social media is up to date for your branch and meets our advertising guidelines
• Be the lead for GDPR for the branch
• Oversee disciplinaries and performance management of staff.
COMPETENCIES
The holder of this post should be able to demonstrate:
• The branch and you, maintain integrity when dealing with matters of Customer confidentiality
• A willingness to undertake training to develop new skills
• A willingness to operate flexibility and to be accountable
• The ability to work without supervision while adhering to company policies
• An understanding of the needs of our Customers
• An understanding of our competitors, their pay and charge rates / incentives.
• Keep up to date on legislation and regulations
• Have Strong leadership skills
• Be Competent with budgets, Targets and understanding finances
• Be forward thinking, self-motivated and persistent.
• Be trustworthy, intuitive, organised and methodical
• Have excellent interpersonal skills
• Be approachable and quality oriented
• Able to handle complaints and resolve conflict
• Understanding of legislation including CQC quality statements, the Care Act and Care Certificate.
Must have a service management background and previous experience as a Registered Manager.
Benefits
• Excellent Salary Bonus
• Optional Pension
• Company Mobile
• Laptop
• 25 Days holiday plus bank holidays -
Community Care Assistant
CARING FOR LIVES IN 25
Community Healthcare Assistant
Location: Cheltenham, England
Retain Healthcare is a leading provider of healthcare services, dedicated to delivering high-quality care to the individuals in their own homes. We believe in empowering our clients to live independently and safely, and our team members play a vital role in achieving this goal.
Key Responsibilities:- Assisting with personal care tasks such as bathing, dressing, and feeding.
- Administering medications as directed.
- Providing companionship and emotional support.
- Supporting individuals in activities of daily living, such as meal preparation and housekeeping.
- Working collaboratively with other healthcare professionals involved in their care.
- Relevant qualifications or experience in healthcare desired but not essential.
- A valid driving licence and access to a reliable vehicle essential.
- Excellent communication and interpersonal skills.
- Compassionate and empathetic nature.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
Benefits:- Paid training and free uniform.
- DBS rebate reimbursement.
- A supportive and inclusive work environment.
- Weekly pay
- Full time or part time hours available.
- The chance to make a positive difference in the lives of others.