About Retain Healthcare

About Retain Healthcare

RetIain Healthcare was founded on the vision of our director, drawing from their extensive experience in the healthcare and recruitment sectors. Their mission is to retain highly skilled Care Assistants, Support Workers, and Registered Nurses by fostering a workplace that emphasises high-quality training, career development, and a supportive environment.

This vision has grown to include sharing our expertise with others, offering training and consultancy services to providers and partners who work alongside Retain Healthcare. Together, we aim to uphold the highest standards of care and service across the sector.

Delivering Outstanding Services

At Retain Healthcare, our commitment to outstanding service is unwavering. We use values-based recruitment to build a team that delivers person-centered, outcome-focused care tailored to each customer’s preferences. Our ethos is to ensure that staff and customers alike feel part of the organisation and have a voice in shaping its future.

A Customer-Led Organisation

Retain Healthcare is a customer-led organisation where the values, wishes, and feedback of those we serve are integral to our service delivery. We actively listen to our customers and embed their recommendations into our practices to ensure we consistently meet and exceed expectations.

Who We Are

Retain Healthcare provide Homecare services, Supported Living and an Agency delivering temporary and permanent staff to the care sector. Our head office is located in the heart of Cheltenham, with additional branches in Chippenham and Salisbury, enabling us to serve the South West region effectively.

Through our branch network, we supply well-trained and fully vetted Nurses, Healthcare Assistants, and Support Workers, ensuring compliance with the Care Quality Commission (CQC) for regulated services, including:

• Personal care
• Treatment of disease, disorder, and injury
• Support for individuals living in the community

Safer Independence

Our Safer Independence service empowers individuals to maintain independence at home through the use of assistive technology and light-touch support, including wellbeing checks. This service is especially beneficial for those recovering from reablement or rehabilitation, offering continued assistance to build confidence and achieve personal outcomes.

Fall Detection and Prevention

• Automatic Fall Detection: The lamp can detect falls in real-time and alert caregivers or family members immediately.
• Preventative Features: It provides subtle lighting when movement is detected at night, reducing the risk of falls caused by poor visibility.

Data-Orientated Responsive Intervention System 

• Discreetly monitor activity patterns and receive alerts to changes in daily routines that could indicate a fall or illness.
• Simply placed on a kitchen shelf, the care sensor automatically relays insights and triggers alerts, without any user interaction - Delivering peace of mind for Vulnerable Independent People (VIPs), their families and care providers.

Our Objectives

We are dedicated to delivering an outcome-focused model of care and support that integrates:

• Direct care and support
• Advanced technology
• Collaboration with the voluntary sector and local communities

We work closely with our customers to shape service delivery that is both high-quality and cost-effective. Our commitment to excellence is underpinned by a robust training program for our staff, which includes:

• Comprehensive classroom-based induction
• Ongoing professional development and training
• Customer-specific training
• Individual career pathways
• Regular supervision and annual appraisals

Our in-house training company, Retain Skills, offers a full range of care and clinical courses, ensuring our staff are equipped with the confidence and expertise to meet diverse needs.

Expert-Led Care

Our services are supported by a team of Clinical Leads and experienced RGNs, RMNs, RLDNs, and Paediatric Nurses, ensuring we deliver specialiSed, high-quality care across all areas.

We collaborate with each customer to develop and evolve personaliSed support plans that adapt to their changing needs. Our end-of-life pathway is thoughtfully designed with input from customers and families, focusing on:

1. What’s important to you right now
2. What’s important to your family
3. What are your wishes

Striving for Outstanding

At Retain Healthcare, we are continually striving for outstanding in everything we do. Whether you’re looking for care services, training, or support, we are here to help.

For more information, visit our website: www.retainhealthcare.co.uk
Or email us at: enquiries@retaingroup.co.uk

Branch Contact Information:

• Cheltenham: 01242 262700
• Chippenham: 01249 444900
• Salisbury: 01722 320000
• Bristol: 0117 301 8728