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Why Hospitality and Tourism staff would add value to the care sector.

  • November 04, 2021
Why Hospitality and Tourism staff would add value to the care sector.

Why Hospitality and Tourism staff would add value to the care sector.

The Top 6 Skills of a Care Worker are similar to that of those recognised in the hospitality and tourism sector - many of the skills are transferable. Particularly the high levels of customer service skills, remaining calm under pressure, taking the approach that the customer is always right. This coupled with a happy and cheerful demeanor to make individuals feel at ease. These are important in helping to build positive meaningful relationships which build trust and respect.. 

1. The ability to use empathy

2. Patience

3. The ability to show respect

4. A happy and cheerful demeanor

5. The ability to remain calm under pressure

6. Being a good listener

Applications from Successful candidates will undertake training from Retain Skills. They will then continue this learning journey through our ongoing training and development pathway which includes access to diplomas in health and social care - a combination of on-the-job training and classroom / virtual training - for a period of twelve weeks resulting in you achieving the industry recognised Care Certificate qualification.

“The Care Certificate offers individuals an in-depth introduction to the role, helping to upskill care staff and support their transition into the care sector."

To promote these opportunities to hospitality workers, with the transferable skills that Retain Healthcare are looking for, Retain have teamed up with various job boards and local proud to care initiatives.

“Hospitality workers have a huge range of skills that are highly transferable to care and we are happy to support this transition.” David Trowbridge - Director Retain 

Shortlisted applicants will receive a pre screen interview to ensure they share the right values and meet our stringent safer recruitment practices before being invited for a face to face interview - this may be a video interview due to lockdown restrictions. Staff then attend a 4 day induction course either in a classroom or virtually before before commencing employment. Depending on the area of Retain they work and their level of experience they will be offered shadow shifts - You may be working in the Homecare department supporting the elderly or vulnerable, hospital discharges, reablement or those with clinical care needs. Or the Agency department supporting Nursing Homes, Hospices, Care Homes, Colleges and Learning Disabilities and long term bookings..

“We are aiming to help individuals affected by the current crisis, following a second lockdown announced on Saturday 31st October to continue to use their transferable skills and take advantage of new opportunities here at Retain Healthcare.”

The support from our workforce and customers since the outbreak of coronavirus has been unbelievable. We have developed many partnerships between a wide range of private employers and the 3rd Sector - Voluntary organisations.

For more information about our training, the Care Certificate, or support with any of your workforce development challenges, please don’t hesitate to contact Retain Skills today

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