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Deputy Manager
Job Description
Position: Deputy Manager - Homecare
Reporting to: Registered Manager
Location: Cheltenham
Salary: Up to 28K Bonus
Benefits: Pension, Company Mobile, Laptop, Birthday Off, Exclusive discount scheme
About Us:
Retain Healthcare is a dynamic homecare provider with a great reputation dedicated to offering exceptional support to individuals within their homes. We pride ourselves on our excellent reputation and are now seeking a motivated and forward-thinking Deputy Manager to join our team and contribute to our continued growth and success.
Role Overview:
As a Deputy Manager, you will work closely with the Registered Manager to ensure the smooth and effective operation of our branch. Your role will involve building strong relationships with local authorities, social care teams, and health community teams. You will be pivotal in maintaining our high standards of care, seeking new business opportunities, and ensuring that our team adheres to both company policies and national guidelines.
Key Responsibilities:
- Branch Development: Drive the growth and development of our homecare services, ensuring the branch meets its weekly KPIs, including staff recruitment, new care packages, and expanding our private customer base.
- Team Leadership: Supervise and mentor the coordinating team, ensuring the creation of efficient rotas and the delivery of consistent, high-quality care.
- Recruitment & Compliance: Oversee the recruitment process, ensuring all new staff are hired following safer recruitment guidelines. Maintain an up-to-date training matrix, ensuring all staff meet compliance and training requirements.
- Staff Management: Conduct staff supervisions and annual appraisals, address performance issues, manage absence and sickness, and ensure effective staff retention through recognition and support.
- Quality Assurance: Monitor and report any safeguarding concerns, conduct internal audits, and ensure all documentation is accurate, legible, and compliant with GDPR and CQC standards.
- Customer Focus: Ensure a person-centered, outcome-focused approach in all care plans and risk assessments, delivering outstanding service that meets the individual needs of our customers.
- Business Development: Network and build a strong profile within the community, cross-sell other parts of the business, and contribute to the annual quality report and business development plan.
The ideal candidate will demonstrate:
- Strong leadership and communication skills
- Ability to work independently while adhering to company policies
- A deep understanding of customer needs and regulatory standards
- Forward-thinking, self-motivated, and organised approach
- Excellent interpersonal skills and a commitment to quality
- Ability to handle complaints and resolve conflicts effectively
- A thorough understanding of CQC KLOEs, the Care Act, and Health and Safety regulations
- Competitive Salary & Bonus: Recognising and rewarding your contributions.
- Career Development: Opportunities for personal growth through training and reflective practice.
- Supportive Environment: A team that values your input and encourages innovation.
- Extra Perks: Enjoy your birthday off, a company mobile, and a laptop to support your work.
- Access to our Pool Car: Useful if your car is off the road
- Free Parking: All sites offer free parking
SIMILAR JOBS
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Payroll Administrator
Payroll Administrator
Location: Cheltenham
Salary: £25,000 - £26,000
Retain Healthcare is a leading provider of Homecare staffing, Agency staffing, and Social Care Training in the South West. We are committed to providing exceptional care and support to our clients and employees.
As a Payroll Administrator, you will play a crucial role in ensuring accurate and timely payroll processing for our team. You will handle the full end-to-end payroll process, from processing starters and leavers to calculating statutory deductions and preparing year-end reports.
Key Responsibilities- Handle the full end-to-end payroll process, including processing starters and leavers, calculating statutory deductions (SMP, SPP, SSP, and SAP), and preparing year-end reports.
- Act as the primary contact for advising and resolving employee payroll queries.
- Process BACS payments accurately and to an agreed timescale.
- Process BACS Attachment of Earnings.
- Complete end-of-year processing, including P11Ds and P60s.
- Deal with manual calculations and update employee records as required.
- Calculate ad-hoc payments such as holiday pay.
- Invoice processing.
- Process P45s for leavers.
- Deal with HMRC queries.
- Proven experience with payroll processing software (Sage or similar).
- Experience using accounting software, particularly Xero, is preferred.
- Attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- A willingness to learn and develop new skills.
- Opportunities for professional development
- Supportive and collaborative work environment
- Access to Blue Lights card
- Competitive benefits package, including pension
Offers of employment are subject to our stringent recruitment checks including references and DBS. -
Healthcare Assistant-Driver
CARING FOR LIVES IN 25
As a Care Worker for Retain Healthcare, the main purpose of the position is to provide care and support to all of customers, (both individuals and families assessed as being in need of assistance).
You will enable customers to maintain their independence and quality of life in their own homes.
Our services are customer led, and we support our customers to achieve their personal outcomes, by using an outcome focused approach.
Requirements:- A kind, approachable, caring, and passionate individual
- Drivers licence
- Own a car
- A desire to provide quality care and make a difference in the lives of others
- Available between 7am-2pm or 4pm-10pm
Benefits:- Get paid - for all travel,visits & training
- Flexible hours both full and part time with a range of shift patterns
- 40p per mile for travel
- Weekly pay
- All training provided is endorsed by Skills for Care through our training company Retain Skills
- Access to Mental Health First Aiders
- Free Lifestyle card
- Access to a vehicle when yours is off the road
- Blue Light card
- Lifestyle discount card
- DBS Rebate Reimbursement
- Potential to progress your career further with employment opportunites and Diplomas.
- When required liaise with Social Workers, District Nurses and other agency professionals within the multidisciplinary team.
- Contribute towards communicating changes of requirements.
- Ensure that you work within the company policies and procedures.
- Attending training and expanding your personal development
- Assist customers as appropriate with their personal needs, such as dressing, washing, meal preparation and access to their community as detailed in the Care Plan.
- When working within a customer’s home setting you may be assisting customers with, or where necessary carry out light housework, such as dusting, sweeping/ vacuuming carpets, living rooms/ kitchens/ bathrooms and toilets, polishing furniture using dusters/ mops/ equipment, washing and ironing clothing and bed linen, preparing and cooking a meal.
- Following the outcome focused model, encourage customers to undertake personal care and tasks which they are capable of, recognising that their abilities may change, in some circumstances, on a day-to-day basis
Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check. -
Care Assistant
CARING FOR LIVES IN 25
Community Support Worker
Being a part of this gives you access to training and personal development that is both innovative and career changing. You will be leading the way in shaping the future of Social Care and developing the next generation of Care Professionals. ‘Feel proud to work in Social Care’
We are looking for Community support workers who can drive and are willing to provide care to individuals in their own home!
CoS not provided.
Benefits:- 28 Days Annual Leave
- Employee assistance program
- Guaranteed Hours available
- FREE uniform, training and DBS Rebate Reimbursement
- Enhanced Bank Holiday pay
- Weekly pay
- Retain Rewards - local discounts
- Access to “Blue Light Card”
Requirements:- A kind, approachable, caring and passionate individual
- Drivers licence
- Your own car
- Willingness to learn and make a difference
- When required liaise with Social Workers, District Nurses and other agency professionals within the multidisciplinary team.
- Contribute towards communicating changes of requirements.
- Ensure that you work within the company policies and procedures.
- Attending training and expanding your personal development
- Assist customers as appropriate with their personal needs, such as dressing, washing, meal preparation and access to their community as detailed in the Care Plan.
- When working within a customer’s home setting you may be assisting customers with, or where necessary carry out light housework, such as dusting, sweeping/ vacuuming carpets, living rooms/ kitchens/ bathrooms and toilets, polishing furniture using dusters/ mops/ equipment, washing and ironing clothing and bed linen, preparing and cooking a meal.
- Following the outcome focused model, encourage customers to undertake personal care and tasks which they are capable of, recognising that their abilities may change, in some circumstances, on a day-to-day basis
‘The only way to do great work is to love what you do. If you haven’t found it yet, then Retain Healthcare has the answer’
Are you looking for something different? Retain Healthcare is developing a new model of care and support to people living at home in your community. This is an opportunity for the right person to shape and develop a new service and deliver care that provides improved quality of life to those who need you most.
Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.