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Deputy Service Manager (DSM) - Supported Living

Job Title: Deputy Service Manager (DSM) - Supported Living
Department: Supported Living Function
Reports To: Service Manager
Location: Dual location split between registered office and assigned services
Hours of Work: 37.5 hours per week (FTE)
Location: Stroud / Stonehouse
Contract Type: Permanent
Required to travel around a geographical area of Supported Living Services within the Region.

The Deputy Service Manager (DSM) will report to the Service Manager (SM).This Supported Living Management role is considered to be a C1 level (Section Manager ) role in our organisational structure. The DSM (Supported Living ) may be required to deputise for their line manager in their absence for example to cover for annual leave or any unplanned absences and may be part of a peer group of Deputy managers collaboratively working together across the services being led by the SM. The DSM will have responsibilities both on and off shift. It will be a contractual requirement for DSM's to fulfil the minimum time on shift requirement which is 20% of their working hours. There will be times when DSM’s will be required to spend more than 20% of their time on shift should their assigned locations require this. Hours worked on shift will be on a shared support shift and as part of commissioned hours but not always directly providing support but carrying out the on-shift tasks within their job descriptions DSMs should ensure that their time on shift is spent over the various service groups they are assigned to.
Key Accountabilities:

  •  Supporting the SM to understand, manage and ensure the delivery of the service’s key quality and safety priorities, such as incident / accident management, safeguarding, risk management, internal assurance (Quality Assurance Framework) and regulatory requirements / actions (CQC, HSE, Local Authority, etc.), complaints resolution, etc.
  • Work in partnership with the SM to ensure that the necessary risk assessments for the people we support, and your team, are in place at all times and implemented to a high standard. 
  • Ensure the rights of people we support are promoted and always respected in line with the Human Rights Act, Mental Capacity Act and all Deprivation of Liberty guidelines and Hft policies and procedures. 
  • Actively promote and visibly adhere to organisational governance regimes and ensure effective processes and working environments are in place to manage and minimise risk on a day-to-day basis, promptly highlight anything that is beyond your control or needs escalation to the registered manager
  • Support the SM to manage allocated budgets, and ensure the support team account and report all finances within the setting (including monies for people we support), in line with financial procedures, ensuring cost effective service delivery.
  • Assist the SM in filling any vacancies (support hours and voids) within the settings/locations to ensure risk to delivery and contribution is minimised.
  • Work with the SM in ensuring the support team use Helix systems in line with company policies. Providing training, coaching and follow up where appropriate
  • Building, growing and maintaining great relationships with peers, Senior Managers, internal and external key stakeholders such as the Regional Quality & Improvement and Health & Safety Leads, health care professionals, etc. based on mutual respect and trust.
Essential Qualifications and Experience:
As a minimum the DSM will be required to have a Level 4 Lead Practitioner Diploma in Adult Care or hold a Level 3 diploma and be willing to undertake this apprenticeship qualification within an agreed reasonable timescale as part of a development plan
  •  Knowledge of legislation and guidance relating to adults with learning disabilities
  • Knowledge of CQC, Safeguarding, and Health and safety regulations
  • Knowledge of Positive Behavioural Support management and techniques Experience
  • Experience and knowledge of outcome focussed supported living provision 
  • Recent experience at a front-line management level in field of learning disabilities in either regulated services or day service provision.
  • Experience of ensuring effective team communications, leading and motivating a team, coaching and mentoring 
  • Assessment and care planning for supported people
  • Experience of acting as a role model for good care practice involving the people we support. Skill & Behaviours
  • Ability to think operationally
  • Ability to lead and manage people and be a role model in all aspects of people leadership especially performance 
  • Ability to communicate effectively with a supported person and their family/carer and other professionals. 
  • Proficient MS Office skills and bespoke IT systems and Rota management systems such as Access People Planner
  • Manage time and resources effectively and efficiently
  • Ability to collaborate with colleagues and effectively manage conflict within the workplace
  • To role model the implementation of Equity, Diversity and Inclusion and Wellbeing initiatives in the functional area to ensure Hft is maximizing the benefits of motivating and retaining a truly diverse workforce 

  • Competitive salary and benefits package
  • Opportunity to make a real difference to the lives of people with learning disabilities
  • Work in a supportive and values-driven organisation
About Our Client:
Our Client is a leading provider of care and support for people with learning disabilities and autism in England.
They are committed to providing high-quality, person-centered care that enables people to live fulfilling lives.

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