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Internal Quality Lead
Job Description
Internal Quality Lead
INTRODUCTION
Retain Healthcare is a leading provider of Homecare and Agency services dedicated to enhancing the quality of life for our clients and their families. This role is based in our Head office in Cheltenham, Gloucestershire.
This post is to offer support to the Senior Management team by overseeing the quality of care provision.
As we continue to grow we are looking for a dedicated and experienced Internal Quality Lead to join our team and ensure the highest levels of standards are maintained.
MAIN DUTIES & KEY RESPONSIBILITIES
- Quality Assurance: Develop, implement, and manage a quality assurance program for our services, including policies, procedures and guidelines. This will include collating and reporting on QA questionnaires from staff, customers and stakeholders throughout the business.
- Quality Audits: To conduct regular quality audits on internal services on client files, support plans, staff files, recruitment and client daily records to identify areas for improvement. You will then create a report of recommendations for service improvement.
- Reporting: Prepare and present regular reports on quality assurance activities and outcomes to senior management and in preparation for inspection.
- CQC: To ensure that services operate to a GOOD to OUTSTANDING rating with the Care Quality Commission and that all organisational objectives are fully met by our services. To support managers with their CQC inspections. Understand the new Single Assessment Framework and I/We Statements.
- Performance Monitoring: Ensure that the care team have the right skills to provide a care service to each individual service users care needs, and that good practice is common place throughout the company.
- Policies and Procedures: Ensure that team members adhere to company policies and procedures, and to support changes and updates in company policies and procedures where appropriate.
- Incident Management: To Manage, investigate, report and develop improvement plans resulting from complaints about service provision. To oversee the complaints procedure in its entirety and ensure complainants have a fair and positive experience when giving feedback.
- Teamwork: Work with our teams to ensure that they are person centred and outcome focused. This role will support the care planning team with areas of quality and compliance with CQC regulations.
- Client Feedback: To communicate regularly with customers and their families. Including holding customer forms, and quality assurance reporting (QA).
- Records: Maintain and always ensure that office records and notes are accurate and up to date, including the correct storing of information and adherence to GDPR.
- Audit Reports: Audit and report on all incidents/ accidents and dangerous occurrences (RIDDOR) and make recommendations from the data, this information will need to be used to improve company policies and procedures.
- Learning: Keep up to date on quality standards, best practices and regulatory requirements.
- Meetings: To attend meetings as required by Retain Healthcare.
- Perform On-Call duties: Should this be required in an emergency, service or business development, or part of continuity planning.
- Liaising with other areas of the organisation, including adherence to the rules, regulations, and guidelines for good practice
- Working as part of a multi-disciplinary team and liaising with outside professionals.
- Computer literate
- Delivering professional management reports
The holder of this post should be able to demonstrate, or quickly acquire through appropriate training:
- To maintain integrity when dealing with matters of customer or staff confidentiality and meet GDPR requirements.
- A willingness to undertake training to develop new skills.
- The ability to supervise and coach team members.
- A willingness to operate flexibility and to be accountable.
- The ability to work without supervision while adhering to company policies.
- An understanding of the needs of our service users
- To have a sound understanding of the Care Quality Commission Regulations / Single Assessment Framework, quality statements and evidence categories
- Must have completed a Diploma Level 5 or be working towards a Diploma Level 5 in Management.
- Must be a driver with access to a vehicle.
- Competitive Salary
- Paid Holidays
- Pension
- Laptop and Mobile Phone
- Ongoing Professional Development and training opportunities
- Employee Assistance Programme
- Car Scheme - Salary Sacrifice
- Supportive and collaborative work environment
(This job description is not exhaustive and can include tasks not detailed above.)
SIMILAR JOBS
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Support Worker
Position: Support Worker
Type: Full-Time, Permanent (40 Hours/Week)
Salary: £23,817 per annum Pension and Excellent Benefits
Location: Cheltenham
Are you a compassionate Support Worker with a dedication to enhancing the lives of others? Our client is seeking a dynamic individual to join their team as a Support Worker in Cheltenham. This is an exciting opportunity for someone who is passionate about making a positive impact in the lives of individuals facing multiple needs, including substance misuse, mental health challenges, or learning disabilities.
Why Join our Client?
At our client's organisation, they believe in empowering our staff to excel. We provide comprehensive support and free training to equip you with the skills necessary to make a meaningful difference in people's lives every day. By joining our team, you'll receive a competitive salary of £23,817 per annum, along with an array of generous benefits, including:
- Generous annual leave allowance of up to 30 days plus bank holidays
- Fantastic pension scheme matched up to 8%
- Free on site meals
- Life Assurance coverage up to 3 times your salary
- Fully funded DBS checks and renewals
- Company sick pay scheme
- 'Smart Health' program offering unlimited access to online, telephone, and video GP services
- Access to a private holiday flat
- Wellbeing Support through our 24/7 Employee Assistance Programme, including free counselling and legal advice
- Eyecare and Flu vouchers
- Access to chaplaincy and pastoral support
Key Responsibilities:
Provide key support and care to clients within the designated service.
Offer personal care assistance to identified clients.
Play an active role in assessing and managing client risk in a calm and clear manner.
Manage client meetings and facilitate the involvement of Client Inclusion and Training representatives.
Ensure adherence to policies and procedures regarding medication management within the facility.
Assist in managing the referral process to achieve agreed occupancy levels within the service.
A satisfactory enhanced DBS and Adults Barred List check are required for this role, and job offers are subject to the Trust receiving satisfactory evidence of the successful applicant’s right to work in the UK.
Equality, Diversity, and Inclusion:
At our client's organisation, we are dedicated to creating an inclusive workplace culture where all individuals feel valued, respected, and able to thrive. We recognise the value that a diverse workforce brings to our organisation and are committed to promoting equality, diversity, and inclusion in all aspects of our operations.
Disability Confident: -
Community Team Leader
Care More in 2024!
We are looking for a new Team Leader!
The main purpose of the role is to ensure that care services are provided in a way that maximises a person’s independence, choice and dignity. The indiviual will achieve this through in-depth and person-centred care planning, care assessments and risk assessments. The Community Team Leader will also provide support to the care team, enabling to understand each customer’s support needs.
JOB REQUIREMENTS:- An individual who is kind, apprachable, caring, and passionate
- Drivers Licence
- Your own car & willingness to travel
- NVQ Level 3
- 2 years care experience
DUTIES & RESPONSIBILITIES- To work in the field and assist the Care Coordinator and Branch Manager. To ensure the quality of care being delivered is to the highest standard expected by Retain Healthcare.
- To have a full understanding of our policies and behaviours framework and ensure that the organisation exceeds these expectations.
- Ensuring customers have activities that support them to meet their outcomes.
- Event planning for customer, families and staff inclusion creating opportunities for social interaction.
- Shadowing and training new staff the practical delivery of care to support to our customer’s.
- Carrying out supervisions and spot checks of carer’s and supporting them to develop their skills through feedback and reflective learning.
- To take responsibility for the organisation and maintenance of Care Plan files in their area. To work with a team member when our standards have not been reached, providing continuous improvement.
- Work in a flexible manner that meets the needs of the service.
- Carry out new service assessments ensuring that an agreed Care Plan and Risk Assessments are in place before the service commences, unless, in emergency cover agreed by the Manager.
- To ensure that every customer has a Support Plan and Risk Assessments that are regularly reviewed and detailed to meet their individual needs.
- To communicate regularly and when required with customer’s and their family; informing next of kin when an incident has occurred if appropriate.
- Contribute towards communicating changes to rotas and customer requirements within the community.
- Ensure that carers adhere to company policies and procedures and ensure the care team are working within them.
- To identify any further training needs of carers information observed or customer’s feedback.
- To ensure that the service operates at an Outstanding rating with the Care Quality Commission and that all organisational objectives are fully met by their team.
- Maintain and always ensure that office records and notes are accurate and up to date, including the correct storing of information and adherence to the Data Protection Act and GDPR legislation.
- Deliver good and effective care and support to all of our customer’s and ensure everyone has a good customer experience.
- To model effective communication and hold regular team meetings.
Benefits:- Get paid - for all travel,visits & training
- Guaranteed hours contract - know your earnings every week
- 40p per mile for travel
- Weekly pay
- All training provided is endorsed by Skills for Care through our training company Retain Skills
- Access to Mental Health First Aiders
- Free Lifestyle card
- Access to a vehicle when yours is off the road
- Blue Light card
- DBS Rebate Reimbursement
- Potential to progress your career further with employment opportunites and Diplomas.
-
Care Assistant - Safer Independence Support
CARE MORE IN 2024!
Job tilte: Support Worker/Care Assistant
Salary: £24200 - £26200 per annum depending on experience
Location: Cheltenham, Gloucester, Fairford
#APPLY NOW AND RECEIVE £250 JOINING BONUS# (paid after probation)
#WE DO NOT OFFER SPONSORSHIP FOR THESE ROLES#
Are you looking for something different? Retain Healthcare is developing a new model of care and support for people living at home in your community. This is an opportunity for the right person to shape and develop a new service and deliver care that provides improved quality of life to those who need you most.
This role offers training and personal development that is both innovative and career changing. You will be leading the way in shaping the future of Social Care and developing the next generation of Care Professionals.
We offer:- Contracted full time hours, 28 days holiday
- Paid travel and waiting time
- Paid mileage
- Paid training (classroom based and endorsed by Skills For Care)
- Opportunity to complete a diploma and progress into Team Leader/ Care Coordinator role within the office
- 24 hour support advice and guidance
- Employee assistance program
- Working for a Company that strives to do things better or differently
- FREE uniform, DBS Rebate Reimbursement
- Enhanced Bank Holiday and weekend pay
- Access to blue light card
- Access to The Lifestyle discount card
- Gloucestershire – CQC – Outstanding for Well Led
- Recommend a friend bonus of up to £250 per introduction
- A kind, approachable, caring and passionate individual
- Drivering licence
- Your own car
- Willingness to learn and make a difference
- Available 7am-2pm or 4pm-10pm
- No experience required as full training provided
- When required, liaise with Social Workers, District Nurses and other agency professionals within the multidisciplinary team.
- Contribute towards communicating changes of requirements.
- Ensure you work within the company policies and procedures.
- Attending training and expanding your personal development
- Assist customers as appropriate with their personal needs, such as dressing, washing, meal preparation and access to their community as detailed in the Care Plan.
- When working within a customer's home setting, you may be assisting customers with, or where necessary carry out light housework, such as dusting, sweeping/ vacuuming carpets, living rooms/ kitchens/ bathrooms and toilets, polishing furniture using dusters/ mops/ equipment, washing and ironing clothing and bed linen, preparing and cooking a meal.
- Following the outcome focused model, encourage customers to undertake personal care and tasks which they are capable of, recognising that their abilities may change, in some circumstances, on a day-to-day basis