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Job Description
Deputy Manager - Cheltenham
A vacancy exists within Retain Healthcare; we are a dynamic homecare provider offering individuals support within their homes. This role will include building relationships with local authorities, social care and health community teams.
As a Deputy Manager you will report to the Branch Manager to ensure the smooth running of the branch maintaining it's excellent reputation, seek new opportunities, ensuring that the care and coordinating team follow company policies as well as national and local guidance.
Main Duties and Responsibilities
- To ensure the branch continues to grow and develop its homecare service.
- To ensure coordinators and the branch overall hit their weekly KPI, covering areas such as the recruitment of new staff, number of packages taken on and the development of our private funding customer base.
- Ensure that you and the team work together to create travel effective rotas in advance and that customers have a consistent high-quality service from people they know.
- Monitor candidate applications and that all new staff are recruited using safer recruitment guidelines. Ensure staff are recruited through our values based recruitment procedures and that they are suitable to support vulnerable people.
- Ensure the branch keep effective relationships with the staff, have an understanding of their work requirements. Ensure the team roster effectively, skill matching to specific needs are managed effectively.
- You will be responsible for ensuring all staff supervisions and annual appraisals happen in the branch in line with company policy
- You will deal with any staffing issues and support them appropriately, talking to them about performance concerns raised as they arise. You need to manage poor performance in line with ACAS guidelines.
- Ensure that the staff training matrix is up to date so that all staff are compliant to work and meet our customers' support needs. You will be responsible for the branch training and mentoring good practice to the coordinating team. Once staff have completed their training the training matrix and database (webroster) needs to be updated.
- Report and record any safeguarding concerns to the head of operations and quality.
- Carry out internal audits and escalate any concerns to the Branch Manager
- Attend training and expand your personal development, you will need to have the ability to use reflective practice and that learning logs are completed so that lessons can be learnt and improve overall service delivery for the branch
- Ensure that QA are sent out in line with company policy, supporting the Head of Operations and Quality to create the annual quality report and links to the business development plan
- Cross sell other parts of business - inc Agency / Training / consultancy / homecare
- Meet and exceed realistic KPI's & targets
- Networking and building a good profile will be key to this role as part of ongoing business development.
- Always Strive for outstanding, ensuring our customers are looked after 'their problem is our problem' approach
- Ensure agency staff are paid appropriately and minimize mistakes within the branch
- Approve and Keep a record of holidays and ensure there is appropriate staffing levels to ensure capacity.
- Monitor sickness and absence of staff and work with staff to improve where their attendance is below the expected standard.
- You will need to ensure that the homecare service works in an outcome focused way that is person centered to the individual customer. Ensuing that support plans a written to a high standard and that risk assessments are carried out and reviewed in line with the company's policy. Mentoring to staff responsible for care plans and risk assessments on how this should be carried out.
Our commitment to your employment package will be:
- Excellent Salary Bonus
- Extra days leave for your birthday
- Pension
- Quarterly performance bonus subject to KPI's
- Company Mobile
- Laptop
- Parking
- Ongoing training and career development
- The opportunity to make a difference to people
For the full job description please contact in confidence.
- INDCARE
SIMILAR JOBS
-
Care Assistant
Community Support Worker and Healthcare Assistant Role
*Driving Licence Essential *Sponsorship not available*
Hours available: 07:00-14:00 or 16:00-22:00
Full Training provided
‘The only way to do great work is to love what you do. If you haven’t found it yet, then Retain Healthcare has the answer’
Retain Healthcare is developing a new model of care and support to people living at home in your community. This is an opportunity for the right person to shape and develop a new service and deliver care that provides improved quality of life to those who need you most.
Main Duties and Responsibilities include:- When required liaise with Social Workers, District Nurses and other agency professionals within the multidisciplinary team.
- Contribute towards communicating changes of requirements.
- Ensure that you work within the company policies and procedures.
- Attending training and expanding your personal development
- Assist customers as appropriate with their personal needs, such as dressing, washing, meal preparation and access to their community as detailed in the Care Plan.
- When working within a customer’s home setting you may be assisting customers with, or where necessary carry out light housework, such as dusting, sweeping/ vacuuming carpets, living rooms/ kitchens/ bathrooms and toilets, polishing furniture using dusters/ mops/ equipment, washing and ironing clothing and bed linen, preparing and cooking a meal.
- Following the outcome focused model, encourage customers to undertake personal care and tasks which they are capable of, recognising that their abilities may change, in some circumstances, on a day-to-day basis
Being Part of Retain Healthcare, you will benefit from:- 24 hour support advice and guidance
- Employee assistance program
- Full time Mental Health First Aiders who are there for you when you need them
- Having your own dedicated coordinator who will ensure you have the work you want and that you have everything you need to be successful in your role
- Working for a Company that strives to do things better or differently
- Local training and your own career development pathway endorsed by Skills for care. City and Guilds
- FLEXIBLE hours - part time or full time, with a range of shifts including days and nights.
- Guaranteed Hours available
- FREE uniform, training and DBS Rebate Reimbursement
- Enhanced Bank Holiday pay
- Free blue light card
- Weekly pay
- Easy online application
- Gloucestershire – CQC – Outstanding for Well Led
- Retain Rewards - local discounts
- £250 joining bonus
For more information please call our recruitment team! -
Support Worker
Position: Support Worker
Type: Full-Time, Permanent (40 Hours/Week)
Salary: £23,817 per annum Pension and Excellent Benefits
Location: Cheltenham
Are you a compassionate Support Worker with a dedication to enhancing the lives of others? Our client is seeking a dynamic individual to join their team as a Support Worker in Cheltenham. This is an exciting opportunity for someone who is passionate about making a positive impact in the lives of individuals facing multiple needs, including substance misuse, mental health challenges, or learning disabilities.
Why Join our Client?
At our client's organisation, they believe in empowering our staff to excel. We provide comprehensive support and free training to equip you with the skills necessary to make a meaningful difference in people's lives every day. By joining our team, you'll receive a competitive salary of £23,817 per annum, along with an array of generous benefits, including:
- Generous annual leave allowance of up to 30 days plus bank holidays
- Fantastic pension scheme matched up to 8%
- Free on site meals
- Life Assurance coverage up to 3 times your salary
- Fully funded DBS checks and renewals
- Company sick pay scheme
- 'Smart Health' program offering unlimited access to online, telephone, and video GP services
- Access to a private holiday flat
- Wellbeing Support through our 24/7 Employee Assistance Programme, including free counselling and legal advice
- Eyecare and Flu vouchers
- Access to chaplaincy and pastoral support
Key Responsibilities:
Provide key support and care to clients within the designated service.
Offer personal care assistance to identified clients.
Play an active role in assessing and managing client risk in a calm and clear manner.
Manage client meetings and facilitate the involvement of Client Inclusion and Training representatives.
Ensure adherence to policies and procedures regarding medication management within the facility.
Assist in managing the referral process to achieve agreed occupancy levels within the service.
A satisfactory enhanced DBS and Adults Barred List check are required for this role, and job offers are subject to the Trust receiving satisfactory evidence of the successful applicant’s right to work in the UK.
Equality, Diversity, and Inclusion:
At our client's organisation, we are dedicated to creating an inclusive workplace culture where all individuals feel valued, respected, and able to thrive. We recognise the value that a diverse workforce brings to our organisation and are committed to promoting equality, diversity, and inclusion in all aspects of our operations.
Disability Confident: -
Registered Nurse
Weekly Pay, Free DBS, Access to Blue Light Card}Registered Nurse
We are seeking Registered Nurses to work flexible hours for full and part time roles.
We have a variety of projects coming up for Registered Nurses throughout the county. If you have a current NMC pin and availability we would love to tell you more about it.
We offer:- Flexible work to suit you
- Employee Assistance Programme
- Clinical Training
- Regular shifts
- Evening, night and Weekend pay enhancements
- Paid Mileage*
- Paid Holidays
- Company Pension
- FREE DBS, FREE TRAINING, FREE UNIFORM* Subject to Ts and Cs
- YOUR NMC PIN PAID ANNUALLY*!
- The opportunity to gain valuable experience in a variety of placements
- Recommend a friend bonus of up to £300
- Help and assistance to get you through your revalidation
- Free Christmas party
- Competitive deals on lease cars
- Retain Rewards - Gyms, Shops, Car servicing / MOT
The role will involve working as part of our Nursing team to provide:- Personal care
- Administration of medication
- Accurate Record Keeping (Daily records, MARS sheets)
- Syringe Driver
- Peg Feeds
- Catheter care and catheterisation where required,
- Promotion of independence
- Follow policies and procedures
- Understand and follow the NMC Code of conduct
The opportunity to work in an exciting, fast paced and growing branch with a dynamic team who have a wide range of skills, experience and backgrounds to support your development.
This role May also be called RN, RGN, RMN, RNLD, Nurse, Registered Nurse, Registered General Nurse
Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.