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Deputy Manager (Community)

Deputy Manager - Cheltenham

A vacancy exists within Retain Healthcare; we are a dynamic homecare provider offering individuals support within their homes. This role will include building relationships with local authorities, social care and health community teams.

As a Deputy Manager you will report to the Branch Manager to ensure the smooth running of the branch maintaining it's excellent reputation, seek new opportunities, ensuring that the care and coordinating team follow company policies as well as national and local guidance.


Main Duties and Responsibilities

  • To ensure the branch continues to grow and develop its homecare service.
  • To ensure coordinators and the branch overall hit their weekly KPI, covering areas such as the recruitment of new staff, number of packages taken on and the development of our private funding customer base.
  • Ensure that you and the team work together to create travel effective rotas in advance and that customers have a consistent high-quality service from people they know.
  • Monitor candidate applications and that all new staff are recruited using safer recruitment guidelines. Ensure staff are recruited through our values based recruitment procedures and that they are suitable to support vulnerable people.
  • Ensure the branch keep effective relationships with the staff, have an understanding of their work requirements. Ensure the team roster effectively, skill matching to specific needs are managed effectively.
  • You will be responsible for ensuring all staff supervisions and annual appraisals happen in the branch in line with company policy
  • You will deal with any staffing issues and support them appropriately, talking to them about performance concerns raised as they arise. You need to manage poor performance in line with ACAS guidelines.
  • Ensure that the staff training matrix is up to date so that all staff are compliant to work and meet our customers' support needs. You will be responsible for the branch training and mentoring good practice to the coordinating team. Once staff have completed their training the training matrix and database (webroster) needs to be updated.
  • Report and record any safeguarding concerns to the head of operations and quality.
  • Carry out internal audits and escalate any concerns to the Branch Manager
  • Attend training and expand your personal development, you will need to have the ability to use reflective practice and that learning logs are completed so that lessons can be learnt and improve overall service delivery for the branch
  • Ensure that QA are sent out in line with company policy, supporting the Head of Operations and Quality to create the annual quality report and links to the business development plan
  • Cross sell other parts of business - inc Agency / Training / consultancy / homecare
  • Meet and exceed realistic KPI's & targets
  • Networking and building a good profile will be key to this role as part of ongoing business development.
  • Always Strive for outstanding, ensuring our customers are looked after 'their problem is our problem' approach
  • Ensure agency staff are paid appropriately and minimize mistakes within the branch
  • Approve and Keep a record of holidays and ensure there is appropriate staffing levels to ensure capacity.
  • Monitor sickness and absence of staff and work with staff to improve where their attendance is below the expected standard.
  • You will need to ensure that the homecare service works in an outcome focused way that is person centered to the individual customer. Ensuing that support plans a written to a high standard and that risk assessments are carried out and reviewed in line with the company's policy. Mentoring to staff responsible for care plans and risk assessments on how this should be carried out.


Our commitment to your employment package will be:

  • Excellent Salary Bonus
  • Extra days leave for your birthday
  • Pension
  • Quarterly performance bonus subject to KPI's
  • Company Mobile
  • Laptop
  • Parking
  • Ongoing training and career development
  • The opportunity to make a difference to people

For the full job description please contact in confidence.


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