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Service Manager Supported Living

 

Job Description

Job Title: Service Manager (SM) - Temp to Perm
Department: Supported Living Function
Reports To: Regional Service Manager
Location: Dual location split between registered office and assigned services
Hours of Work: 37.5 hours per week (FTE)
Location: Stroud / Stonehouse
Contract Type: Permanent

This is an initial 4-6 weeks temporary role which could lead to a permanent position with our client.

Key Accountabilities:

  • Responsible for the overall delivery of high-quality, person-centered care and support for individuals with learning disabilities living in supported living settings
  • Accountable for ensuring compliance with all regulatory and legislative requirements, including the Care Quality Commission (CQC) Once Registered with CQC there will be a £2000 bonus payment.
  • Leads the team of support workers, ensuring that they are well-trained and equipped to provide excellent care and support
  • Manages the rota, payroll processes, supervision, annual leave, sickness absence management, capability, and all other formal people matters as and when they arise
  • Oversees the effective management of all resources, including the environment and building management
  • Acts as a role model for the service, upholding Hft's values and demonstrating best practice in care and support provision
Essential Qualifications and Experience:
  • Level 5 Diploma in in Leadership and Management for Adult Care or equivalent
  • Level 3 Diploma in Adult Care or equivalent
  • Significant experience of frontline management in the field of learning disabilities
  • Proficient MS Office skills and experience with rota management systems
  • Knowledge of CQC regulations, Safeguarding regulations, Health and Safety issues, and Positive Behavioural Support Management and Techniques
  • Ability to lead and manage people to achieve a positive culture and be a role model in all aspects of people leadership especially performance
  • Ability to communicate effectively with a supported person and their family/circle of support and other professionals
  • Ability to challenge poor practice and behaviour
  • Ability to undertake assessment, support planning, recording, and report writing
  • Ability to manage time and resources effectively and efficiently
  • Ability to respond professionally, quickly, and flexibly in a crisis
  • Ability to lead and manage change
  • Ability to make sound decisions
  • Ability to work with and collaborate with colleagues and effectively manage any conflict in the workplace
  • Ability to work on own initiative
  • Ability to communicate effectively both verbally and in writing
  • Ability to complete tasks following defined process
  • Ability to plan own day and prioritise work
  • Possession of a valid driving license, own transport, and willingness to use it for work purposes
Benefits:
  • Competitive salary and benefits package
  • Opportunity to make a real difference to the lives of people with learning disabilities
  • Work in a supportive and values-driven organisation
About Our Client:
Our Client is a leading provider of care and support for people with learning disabilities and autism in England.
They are committed to providing high-quality, person-centered care that enables people to live fulfilling lives.

SIMILAR JOBS
  • list Deputy Service Manager (DSM) - Supported Living

    Job Title: Deputy Service Manager (DSM) - Supported Living
    Department: Supported Living Function
    Reports To: Service Manager
    Location: Dual location split between registered office and assigned services
    Hours of Work: 37.5 hours per week (FTE)
    Location: Stroud / Stonehouse
    Contract Type: Permanent
    Required to travel around a geographical area of Supported Living Services within the Region.

    The Deputy Service Manager (DSM) will report to the Service Manager (SM).This Supported Living Management role is considered to be a C1 level (Section Manager ) role in our organisational structure. The DSM (Supported Living ) may be required to deputise for their line manager in their absence for example to cover for annual leave or any unplanned absences and may be part of a peer group of Deputy managers collaboratively working together across the services being led by the SM. The DSM will have responsibilities both on and off shift. It will be a contractual requirement for DSM's to fulfil the minimum time on shift requirement which is 20% of their working hours. There will be times when DSM’s will be required to spend more than 20% of their time on shift should their assigned locations require this. Hours worked on shift will be on a shared support shift and as part of commissioned hours but not always directly providing support but carrying out the on-shift tasks within their job descriptions DSMs should ensure that their time on shift is spent over the various service groups they are assigned to.
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    •  Supporting the SM to understand, manage and ensure the delivery of the service’s key quality and safety priorities, such as incident / accident management, safeguarding, risk management, internal assurance (Quality Assurance Framework) and regulatory requirements / actions (CQC, HSE, Local Authority, etc.), complaints resolution, etc.
    • Work in partnership with the SM to ensure that the necessary risk assessments for the people we support, and your team, are in place at all times and implemented to a high standard. 
    • Ensure the rights of people we support are promoted and always respected in line with the Human Rights Act, Mental Capacity Act and all Deprivation of Liberty guidelines and Hft policies and procedures. 
    • Actively promote and visibly adhere to organisational governance regimes and ensure effective processes and working environments are in place to manage and minimise risk on a day-to-day basis, promptly highlight anything that is beyond your control or needs escalation to the registered manager
    • Support the SM to manage allocated budgets, and ensure the support team account and report all finances within the setting (including monies for people we support), in line with financial procedures, ensuring cost effective service delivery.
    • Assist the SM in filling any vacancies (support hours and voids) within the settings/locations to ensure risk to delivery and contribution is minimised.
    • Work with the SM in ensuring the support team use Helix systems in line with company policies. Providing training, coaching and follow up where appropriate
    • Building, growing and maintaining great relationships with peers, Senior Managers, internal and external key stakeholders such as the Regional Quality & Improvement and Health & Safety Leads, health care professionals, etc. based on mutual respect and trust.
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    • Recent experience at a front-line management level in field of learning disabilities in either regulated services or day service provision.
    • Experience of ensuring effective team communications, leading and motivating a team, coaching and mentoring 
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    • Ability to think operationally
    • Ability to lead and manage people and be a role model in all aspects of people leadership especially performance 
    • Ability to communicate effectively with a supported person and their family/carer and other professionals. 
    • Proficient MS Office skills and bespoke IT systems and Rota management systems such as Access People Planner
    • Manage time and resources effectively and efficiently
    • Ability to collaborate with colleagues and effectively manage conflict within the workplace
    • To role model the implementation of Equity, Diversity and Inclusion and Wellbeing initiatives in the functional area to ensure Hft is maximizing the benefits of motivating and retaining a truly diverse workforce 

    Benefits:
    • Competitive salary and benefits package
    • Opportunity to make a real difference to the lives of people with learning disabilities
    • Work in a supportive and values-driven organisation
    About Our Client:
    Our Client is a leading provider of care and support for people with learning disabilities and autism in England.
    They are committed to providing high-quality, person-centered care that enables people to live fulfilling lives.

  • list Internal Quality Lead
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