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Job Title: Registered Manager – Domiciliary and Complex Care
Reports to: Head of Homecare
Location: Chippenham (covering Chippenham & Bath)
Salary: £38,000 – £40,000 Performance Bonus
About the Role
We are looking for an experienced and driven Registered Manager to lead our Chippenham and Bath services. Retain Healthcare is a dynamic and expanding homecare provider, delivering high-quality care in the community — from 30-minute visits to 24-hour complex care packages.
As Registered Manager, you will oversee all aspects of service delivery, compliance, business development, and team leadership. You will play a pivotal role in building relationships with local authorities, NHS teams, and private clients while maintaining the highest standards of care and operational excellence.
Key Responsibilities
Business Growth & Compliance
- Lead and develop the branch, with a focus on sustainable growth in both commissioned and private markets.
- Ensure all services meet CQC standards and align with the Care Act and other relevant legislation.
- Monitor and exceed KPIs, including recruitment targets, package growth, and private customer acquisition.
- Build, support, and inspire a high-performing team of Coordinators and Care Staff.
- Ensure effective rota planning that promotes continuity of care and travel efficiency.
- Oversee the recruitment process following safer recruitment and values-based guidelines.
- Conduct regular supervisions and annual appraisals; manage underperformance proactively and in line with policy.
- Foster excellent relationships with clients and their families, ensuring exceptional customer service.
- Communicate effectively with external partners, including local authority commissioning teams and health professionals.
- Uphold GDPR standards and act as the branch’s Data Protection Lead.
- Maintain accurate, professional, and non-opinionated records.
- Ensure social media and branch communications adhere to marketing and branding guidelines.
- Lead on complaint resolution and disciplinary matters where necessary.
What We’re Looking For
The ideal candidate will demonstrate:
- Previous experience as a Registered Manager within a domiciliary or complex care setting.
- Strong understanding of CQC’s Single Assessment Framework and Care Certificate standards.
- Proven leadership and people management skills.
- Knowledge of local care markets and competitor benchmarking.
- Financial acumen – experience managing budgets and hitting performance targets.
- Excellent communication and interpersonal skills, with a proactive and resilient approach.
- Competitive salary of £38,000 – £40,000 per year
- Performance-based bonus scheme
- Company mobile phone and laptop
- 25 days annual leave your birthday and bank holidays
- Pension scheme
- Full support from our in-house recruitment and temporary staffing teams
If you're a passionate leader committed to delivering outstanding care and ready to drive growth in a supportive and forward-thinking organisation, we’d love to hear from you.
Retain Healthcare Ltd
Retain Healthcare Ltd and Retain Skills (South West) Ltd are an equal opportunities employer, offers of employment will be subject to satisfactory references and DBS Check.